What are the responsibilities and job description for the Quality/Risk Coordinator position at Encompass Health?
Quality/Risk Coordinator
Quality/Risk Coordinator
Full-Time!
Encompass Health Rehabilitation Hospital of Altamonte Springs
Tremendous professional abilities
Life-changing results
BE THE CONNECTION.
In your role as a Quality/Risk Coordinator, you'll have the opportunity to be the connection between your strong professional abilities and exceptional patient care that sets the standard. Apply your outstanding skills and knowledge in a different, more meaningful way. Make the most of your unique combination of talent, passion, and ambition with national post-acute care leader Encompass Health.
What Makes Encompass Health Careers Different-and Better:
Working at Encompass Health means being part of something special: A team that is passionate about making an impact on patients' lives each day. Unlike the typical hospital setting, Encompass Health offers you the unique opportunity to walk alongside patients on their road to recovery from stroke, spinal cord injuries, neurological disorders, joint replacements, multiple trauma and cardiac/pulmonary conditions. As you help patients achieve goals and regain independence, you can form significant relationships with them and celebrate the successes they experience along the way.
Our culture of compassion and collaboration is founded on more than just the care we provide our patients; it is expressed in the values we live. We encourage and empower each employee to keep learning and growing by providing the resources to deliver a better way to care. At Encompass Health, you'll find something decidedly different and more satisfying: A career that is challenging, inspiring and rewarding. Maximize your talent and join a team that is committed to setting the standard for better healthcare with this engaging opportunity:
Quality/Risk Coordinator
Partners with the Director to assess compliance regulatory and accreditation standards.
Facilitates processes to remediate and/or maintain compliance.
Complies with federal, state and industry regulations.
Assists in writing corrective action plans and assessments (i.e. TJC PPR).
Write corrective action plans and assessments for regulatory and accrediting bodies within required timeframes. Assists in monitoring hospital compliance with corrective action plans.
Uses current statistical tools and techniques in an effort to identify improvement opportunities.
Compiles data in usable formats for analysis against appropriate benchmarks.
Assists in establishing and maintaining performance improvement activities.
Handles daily risk management activities and compliance processes.
Handles the completion of incident reports, notice of potential claims, corrective action planning and incident reporting to
Corporate Risk Manager.
Completes monthly online reporting to Corporate Risk Management within required timeframe.
Handles complaint investigations, verbal and written complaint follow-up, corrective action planning and maintenance of complaint log.
Ensures that verbal and written follow up occurs within required timeframe and in accordance with Corporate Risk
Management policies.
Collaborates with other departments to coordinate care and promptly solve customer concerns.
Resolves complaints as outlined in the Company Corporate Patient Complaint/grievance policy.
Maintains appropriate documentation of performance improvement and Governing Body activities.
Maintains minutes, supporting data, logs and all related documents in accordance with state and federal law.
Maintain appropriate documentation of Quality Council, performance improvement activities, MEC and Governing Body activities.
Uses a variety of applications to identify improvement opportunities and generate reports.
Uses PatCom, USD, ORYX, and the patient experience vendor.
Researches issues, identifies resources and accesses external databases.
Maintains and facilitates the time review of the hospital contract services provider log.
Provides departments with updates to facilitate timely review of contract terms for renewal consideration.
Organizes, plans, and manages time effectively to complete assignments.
Meets position requirements and performs essential functions.
Completes mandatory training and courses required by completion date.
Reports questionable situations, concerns, complaints or harassment immediately.
Credentials:
Licensed or certified according to individual state requirement
Minimum Qualifications:
Bachelor's degree in healthcare or related field preferred.
Quality and/or risk management experience, including performance improvement activities, regulatory compliance, conflict
resolution and risk management activities.
Machines, Equipment Used:
General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.
Microsoft Office software, to include Outlook, Word, and Excel.
Physical Requirements:
Visual acuity, speech recognition, speech clarity.
Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements. Ability to withstand prolonged standing and walking.
Ability to reach, stoop, bend, kneel, and crouch are required for patient care functions and in setting up and monitoring
equipment.
Skills and Abilities:
Oral communication, written communication, fluency in English, active listening.
Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.
Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
Ability to work independently without continuous supervision.
Environmental Conditions:
Proficiency or Productivity Standards:
Enjoy competitive compensation and benefits that start on day one if eligible, including:
About Us:
Helping patients regain hope and independence, Encompass Health is a national leader in post-acute care. We operate rehabilitation hospitals and offer home health and hospice care in 36 states as well as Puerto Rico. Following the Encompss Way, we are driven by our core values: We proudly set the standard, lead with empathy, do what's right, focus on the positive, and remain stronger together.
Realize the powerful difference you can make. Take this opportunity to join our team.
To learn more about us, please visit us online at encompasshealth.com
Connect with us:
Equal Opportunity Employer
Full-Time!
Encompass Health Rehabilitation Hospital of Altamonte Springs
Tremendous professional abilities
Life-changing results
BE THE CONNECTION.
In your role as a Quality/Risk Coordinator, you'll have the opportunity to be the connection between your strong professional abilities and exceptional patient care that sets the standard. Apply your outstanding skills and knowledge in a different, more meaningful way. Make the most of your unique combination of talent, passion, and ambition with national post-acute care leader Encompass Health.
What Makes Encompass Health Careers Different-and Better:
Working at Encompass Health means being part of something special: A team that is passionate about making an impact on patients' lives each day. Unlike the typical hospital setting, Encompass Health offers you the unique opportunity to walk alongside patients on their road to recovery from stroke, spinal cord injuries, neurological disorders, joint replacements, multiple trauma and cardiac/pulmonary conditions. As you help patients achieve goals and regain independence, you can form significant relationships with them and celebrate the successes they experience along the way.
Our culture of compassion and collaboration is founded on more than just the care we provide our patients; it is expressed in the values we live. We encourage and empower each employee to keep learning and growing by providing the resources to deliver a better way to care. At Encompass Health, you'll find something decidedly different and more satisfying: A career that is challenging, inspiring and rewarding. Maximize your talent and join a team that is committed to setting the standard for better healthcare with this engaging opportunity:
Quality/Risk Coordinator
Partners with the Director to assess compliance regulatory and accreditation standards.
Facilitates processes to remediate and/or maintain compliance.
Complies with federal, state and industry regulations.
Assists in writing corrective action plans and assessments (i.e. TJC PPR).
Write corrective action plans and assessments for regulatory and accrediting bodies within required timeframes. Assists in monitoring hospital compliance with corrective action plans.
Uses current statistical tools and techniques in an effort to identify improvement opportunities.
Compiles data in usable formats for analysis against appropriate benchmarks.
Assists in establishing and maintaining performance improvement activities.
Handles daily risk management activities and compliance processes.
Handles the completion of incident reports, notice of potential claims, corrective action planning and incident reporting to
Corporate Risk Manager.
Completes monthly online reporting to Corporate Risk Management within required timeframe.
Handles complaint investigations, verbal and written complaint follow-up, corrective action planning and maintenance of complaint log.
Ensures that verbal and written follow up occurs within required timeframe and in accordance with Corporate Risk
Management policies.
Collaborates with other departments to coordinate care and promptly solve customer concerns.
Resolves complaints as outlined in the Company Corporate Patient Complaint/grievance policy.
Maintains appropriate documentation of performance improvement and Governing Body activities.
Maintains minutes, supporting data, logs and all related documents in accordance with state and federal law.
Maintain appropriate documentation of Quality Council, performance improvement activities, MEC and Governing Body activities.
Uses a variety of applications to identify improvement opportunities and generate reports.
Uses PatCom, USD, ORYX, and the patient experience vendor.
Researches issues, identifies resources and accesses external databases.
Maintains and facilitates the time review of the hospital contract services provider log.
Provides departments with updates to facilitate timely review of contract terms for renewal consideration.
Organizes, plans, and manages time effectively to complete assignments.
Meets position requirements and performs essential functions.
Completes mandatory training and courses required by completion date.
Reports questionable situations, concerns, complaints or harassment immediately.
Credentials:
Licensed or certified according to individual state requirement
Minimum Qualifications:
Bachelor's degree in healthcare or related field preferred.
Quality and/or risk management experience, including performance improvement activities, regulatory compliance, conflict
resolution and risk management activities.
Machines, Equipment Used:
General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.
Microsoft Office software, to include Outlook, Word, and Excel.
Physical Requirements:
Visual acuity, speech recognition, speech clarity.
Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements. Ability to withstand prolonged standing and walking.
Ability to reach, stoop, bend, kneel, and crouch are required for patient care functions and in setting up and monitoring
equipment.
Skills and Abilities:
Oral communication, written communication, fluency in English, active listening.
Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.
Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
Ability to work independently without continuous supervision.
Environmental Conditions:
- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.
- Exposure or potential exposure to blood and body fluids may be required.
- Handicapped accessible.
- May work under stressful circumstances at times.
Proficiency or Productivity Standards:
- Has regular, reliable, and predictable attendance and punctuality.
- Adheres to dress code including wearing ID badge.
- Adheres to Standards of Business Conduct.
- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.
- May be required to work on religious and/or legal holidays on scheduled days/shifts.
- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.
- May be required to perform other duties as assigned by supervisor.
- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.
Enjoy competitive compensation and benefits that start on day one if eligible, including:
- Benefits that begin when you do.
- Affordable medical, dental and vision plans provided to meet the needs of full and part-time employees and their families.
- Generous paid time off that increases with tenure.
- Tuition reimbursement and continuing education opportunities.
- Company-matching 401(k) and employee stock-purchase plans.
- Flexible spending and health savings accounts.
About Us:
Helping patients regain hope and independence, Encompass Health is a national leader in post-acute care. We operate rehabilitation hospitals and offer home health and hospice care in 36 states as well as Puerto Rico. Following the Encompss Way, we are driven by our core values: We proudly set the standard, lead with empathy, do what's right, focus on the positive, and remain stronger together.
Realize the powerful difference you can make. Take this opportunity to join our team.
To learn more about us, please visit us online at encompasshealth.com
Connect with us:
Equal Opportunity Employer
