Referral Coordinator

Encompass Medical Group is a 50-independent physician provider group, the largest in greater Kansas City, and is dedicated to only the highest standards of healthcare excellence as exemplified in all five of our offices located throughout the Kansas City metro area. We are seeking a talented individual that is patient centered and provides excellent customer service. We hope you will consider joining our dynamic team.

Encompass Medical Group is currently recruiting for a full-time Referral Coordinator within our Lenexa office.

Position Summary:
This position will be responsible for organizing and prioritizing daily workflow in order to maintain efficient patient flow throughout the office. Must be able to interact with physicians, receptionists and ancillary services in a courteous and professional manner.

Position Responsibilities:

• Follow up on any specialty/provider which has not sent summaries/reports to office within the identified standard
• Ensure complete and accurate registration, including patient demographics and current insurance information
• Assemble information concerning patients clinical background and referral needs.
• Contact insurance companies and organizations to ensure prior approval requirements are met
• Present necessary medical information history, diagnosis and prognosis
• Provide specific medical information to financial services to maximize reimbursement to companies/organizations and physicians
• Review details and expectations regarding referral with patients
• Assist patients in problem solving potential issues related to health care system, financial or social barriers (i.e. request interpreters as appropriate, transportation services)
• Point of contact for patients with questions and concerns
• Assume advocate role on patient’s behalf with carrier to ensure approval of necessary supplies/services in a timely fashion
• Identify and utilize cultural and community resources
• Establish and maintain relationships with service providers
• Ensure referrals are addressed in a timely fashion in accordance with organizational processes
• Remind patients of scheduled appointments via phone, voice mail, or mail
• Ensure patient’s primary care chart is updated with information on patient consults, hospitalizations, ER visits, and community organization related to their health care
• Coordinate care with outside consultants for additional patient care
• Obtainment and maintenance of Basic Cardiac Life Support Certification preferred but not required
• Provides assistance in other areas as assigned by the Clinical Coordinator and/or Medical Office Manager
• Performs other duties as assigned

Job Specifications:

Minimum Education

• High School education or equivalent..

Minimum Experience

• Previous receptionist or customer service skills required
• Previous working experience in a medical setting environment required
• Previous referral coordination experience preferred, but not required
• Knowledge of medical field terminology preferred, but not required
• Any equivalent combination of experience and training which provides the required knowledge, skills and abilities

Working Conditions/Physical Demands:

• Regular, climate-controlled office environment

Administrative skills:

• Excellent typing, writing, and spelling skills
• Good phone and voicemail etiquette
• Ability to communicate effectively with office personnel and the public
• Ability to work with minimum of supervision

Travel may be required to support the necessary coverage for other clinics.

Encompass Medical Group is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, creed, color, sex, sexual orientation, age, marital status, physical or mental disability, religion, national origin, military service, or any other protected category. We initiate and promote equal employment opportunities.

We offer a very competitive salary, PTO, and generous benefit plans, including immediate medical, dental, vision, life, and long-term disability coverage, and a 401(k) plan. Our cooperative, team-oriented environment is another advantage of working at Encompass Medical Group. Drug screen and background check required. Compensation commensurate with education, professional experience, and required credentials.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person