What are the responsibilities and job description for the Fulfillment Center General Manager position at Encompass Supply Chain Solutions?
Description
Regional Fulfillment Center General Manager
See What We’re All About
As one of the nation’s largest suppliers of appliance and HVAC parts, we like to do things a little differently. At Encompass, we believe in building a team that feels more like family—not the kind you see once a year, but the kind you count on every day.
We serve both businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need—fast and securely. As Parts Town Home, we’re part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space.
First and foremost, we’re looking for people who live our core values and prioritize customer service—that’s key. But we also value enthusiasm, integrity, and the courage to embrace change—all while keeping safety at the heart of everything we do.
We’re interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us growing, innovating, and ensuring a safe, supportive workplace for all team members.
We’re proud to be recognized for our growth and innovation, and we’re always looking for driven team players who are ready to roll up their sleeves, go the extra mile, and help maintain a culture where safety and excellence go hand in hand. If that sounds like you, let’s talk—Apply Today!
Perks
The Regional Fulfillment Center General Manager (GM) at our small format facility is responsible for the overall management, planning, organization, and execution of complete day-to-day operations of the ~15k square foot fulfillment center, ensuring safety, efficiency, and productivity to meet customer expectations of delivering on-time and damage free parts. The GM will lead a high-performing team, drive continuous improvement, and maintain compliance with safety regulations, company policies, and operational goals by analyzing trends, solving problems and motivating team members.
Key Responsibilities
Safety & Compliance
Safety Leadership - Strong knowledge of workplace safety regulations and ability to drive a safety-first culture. Experience leading safety initiatives, risk assessments, and compliance programs.
Integrity & Ethics – Exhibits responsible, honest, and ethical behavior in all roles and responsibilities; aligns actions with company values (Safety, Integrity, Community, Passion, Courage, and Innovation)
Operational Excellence - Expertise in warehouse management systems (WMS), automation, and supply chain processes. Strong understanding of lean methodologies, Six Sigma, or other continuous improvement techniques.
Leadership & Team Development - Ability to motivate, coach, and develop a high-performance team. Strong decision-making, problem-solving, and conflict-resolution skills.
Financial Acumen - Ability to analyze financial data, manage budgets, and optimize operational costs.
Customer Focus - Commitment to delivering high-quality service and meeting customer expectations.
Results-Driven Mindset – Self-motivated and inspires their team to achieve key objectives despite challenges; prioritizes effectively and delegates tasks as needed.
Strategic Planning – Sets clear goals and outlines actionable steps to ensure both short-term success and long-term growth.
Business Acumen & Ownership Mentality – Has a comprehensive knowledge of the distribution business and be able to use this knowledge to generate goals and objective. Understands the broader industry landscape and company operations; makes informed decisions that positively impact business outcomes.
Clear & Adaptive Communication – Conveys messages effectively in verbal and written formats; adjusts communication style based on audience and context.
Relationship Building – Fosters trust and credibility through meaningful connections with colleagues, managers, and business partners to drive results and deliver solutions.
Growth & Development Advocacy – Actively pursues personal and team growth by recognizing strengths and areas for improvement; values diversity and builds strong teams.
Resilience Under Pressure – Maintains a positive attitude and delivers quality results even in high-pressure or demanding situations.
Qualifications
Regional Fulfillment Center General Manager
See What We’re All About
As one of the nation’s largest suppliers of appliance and HVAC parts, we like to do things a little differently. At Encompass, we believe in building a team that feels more like family—not the kind you see once a year, but the kind you count on every day.
We serve both businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need—fast and securely. As Parts Town Home, we’re part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space.
First and foremost, we’re looking for people who live our core values and prioritize customer service—that’s key. But we also value enthusiasm, integrity, and the courage to embrace change—all while keeping safety at the heart of everything we do.
We’re interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us growing, innovating, and ensuring a safe, supportive workplace for all team members.
We’re proud to be recognized for our growth and innovation, and we’re always looking for driven team players who are ready to roll up their sleeves, go the extra mile, and help maintain a culture where safety and excellence go hand in hand. If that sounds like you, let’s talk—Apply Today!
Perks
- The Encompass Family – check out Who We Are to become a part of it!
- Team member appreciation events and recognition programs
- Casual dress code
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered!
- Team Member discounts on our merchandise plus a variety of other cool special deals with our suppliers.
The Regional Fulfillment Center General Manager (GM) at our small format facility is responsible for the overall management, planning, organization, and execution of complete day-to-day operations of the ~15k square foot fulfillment center, ensuring safety, efficiency, and productivity to meet customer expectations of delivering on-time and damage free parts. The GM will lead a high-performing team, drive continuous improvement, and maintain compliance with safety regulations, company policies, and operational goals by analyzing trends, solving problems and motivating team members.
Key Responsibilities
Safety & Compliance
- Promote a safety-first culture, ensuring all team members follow proper safety protocols.
- Develop, implement, and enforce safety programs and procedures to maintain a zero-incident workplace.
- Ensure compliance with OSHA and company safety standards to protect team members and assets.
- Conduct regular safety audits, training, and emergency response drills to enhance workplace safety awareness.
- Manages all aspects of the fulfillment center’s operational functions, including inventory management, order fulfillment, shipping, and receiving to drive continuous improvement and efficiency gains.
- Develop and execute operational strategies to meet performance metrics, including cost, efficiency, and accuracy.
- Implement lean manufacturing and continuous improvement principles to streamline workflows.
- Evaluates the effectiveness of day-to day work and recommends alternatives to optimize facility layout, equipment, and staffing to maximize productivity.
- Supports the network in strategic and business improvement projects.
- Lead and mentor a team of managers, supervisors, and frontline team members to achieve operational excellence.
- Recruit, train, and develop team members through formal and information training programs to ensuring a strong pipeline of leadership talent.
- Foster a culture of engagement, accountability, and teamwork.
- Coach, provide performance-based feedback, and conduct performance reviews to enhance team member growth.
- Directly responsible for the FC’s performance by analyzing key performance indicators (KPIs) and reporting measures to adjust strategies to drive efficiency, profitability and customer satisfaction.
- Develop and manage the fulfillment center’s budget, including labor, equipment, and operational expenses.
- Identify cost-saving opportunities while maintaining high service levels.
- Ensure on-time, accurate order fulfillment to meet or exceed customer expectations.
- Implement quality control measures to reduce errors and returns.
- Collaborate with cross-functional teams (e.g., logistics, procurement, and customer service) to optimize operations.
Safety Leadership - Strong knowledge of workplace safety regulations and ability to drive a safety-first culture. Experience leading safety initiatives, risk assessments, and compliance programs.
Integrity & Ethics – Exhibits responsible, honest, and ethical behavior in all roles and responsibilities; aligns actions with company values (Safety, Integrity, Community, Passion, Courage, and Innovation)
Operational Excellence - Expertise in warehouse management systems (WMS), automation, and supply chain processes. Strong understanding of lean methodologies, Six Sigma, or other continuous improvement techniques.
Leadership & Team Development - Ability to motivate, coach, and develop a high-performance team. Strong decision-making, problem-solving, and conflict-resolution skills.
Financial Acumen - Ability to analyze financial data, manage budgets, and optimize operational costs.
Customer Focus - Commitment to delivering high-quality service and meeting customer expectations.
Results-Driven Mindset – Self-motivated and inspires their team to achieve key objectives despite challenges; prioritizes effectively and delegates tasks as needed.
Strategic Planning – Sets clear goals and outlines actionable steps to ensure both short-term success and long-term growth.
Business Acumen & Ownership Mentality – Has a comprehensive knowledge of the distribution business and be able to use this knowledge to generate goals and objective. Understands the broader industry landscape and company operations; makes informed decisions that positively impact business outcomes.
Clear & Adaptive Communication – Conveys messages effectively in verbal and written formats; adjusts communication style based on audience and context.
Relationship Building – Fosters trust and credibility through meaningful connections with colleagues, managers, and business partners to drive results and deliver solutions.
Growth & Development Advocacy – Actively pursues personal and team growth by recognizing strengths and areas for improvement; values diversity and builds strong teams.
Resilience Under Pressure – Maintains a positive attitude and delivers quality results even in high-pressure or demanding situations.
Qualifications
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
- Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels).
- 5 years of experience in fulfillment, distribution, or warehouse management.
- 4 years of experience managing teams in a high-volume environment.
- Proficiency in Microsoft Outlook, Word, Excel, ERP systems, and data analytics tools.
- Strong knowledge of OSHA, DOT, and workplace safety regulations.
- Fast-paced, high-volume warehouse environment.
- Requires flexibility to work varying shifts, including weekends and holidays as needed.
- Physical requirements include standing, walking, lifting up to 50 lbs., and operating warehouse equipment.
