Customer Service Coordinator

ENCON Equipment (http://www.enconequipment.com/) is one of the fastest-growing equipment companies in the country. We offer rentals, sales, and service to companies and homeowners throughout Kentucky. Our focus is on creating a better equipment experience so that customers can equip smarter and succeed faster. The ENCON team is driven by quality equipment and expert solutions. We have built a team of industry veterans to raise the bar in the equipment industry, and we're looking for another key member to add to our all-star lineup.

Job Overview:
As an Equipment Rental and Sales Counter Customer Service Representative, you will be the first point of contact for our customers, helping to guide them through our inventory of products and services. You will provide expert advice, assist with rental agreements, and ensure a smooth transaction and customer experience. This role requires excellent communication skills, a friendly demeanor, and in-depth knowledge of our equipment and services.

Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Process rental and sales transactions efficiently.
• Explain rental terms, pricing, and equipment usage instructions clearly to customers.
• Answer customer inquiries regarding equipment specifications, availability, and pricing.
• Maintain an up-to-date knowledge of new and existing products and services.
• Handle reservations, contracts, and payments using point-of-sale software.
• Perform routine inspections and basic maintenance on rental equipment to ensure they are rent-ready.
• Coordinate with the service department to resolve any equipment issues.
• Follow up with customers to encourage repeat business and gather feedback.
• Maintain cleanliness and organization at the sales counter and surrounding areas.
• Ensure compliance with safety regulations and company policies at all times.

Qualifications:

• High school diploma or equivalent; further education or certification in related fields is a plus.
• Proven customer service experience, ideally in retail, rental, or sales environments.
• Strong communication and interpersonal skills.
• Ability to quickly learn product details and specific usage guidelines.
• Basic computer skills and experience with point-of-sale systems.
• Physical ability to manage inventory and equipment, including lifting and moving items up to 50 lbs.
• Knowledge of the equipment rental industry is preferred but not required.

Skills:

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Detail-oriented and capable of managing time effectively.
• Proficient in handling money, processing credit card transactions, and balancing cash drawers.
• Ability to troubleshoot and solve problems efficiently.

Benefits:

• Competitive hourly wage.
• Health, dental, and vision insurance.
• Retirement plan options.
• Paid time off and holidays.
• Employee discounts on equipment rentals and purchases.
• Training and development opportunities.

If you're ready to power up your career and make a tangible impact, you've come to the right place. We're looking for go-getters, problem solvers, and team players who are eager to drive progress and lead the charge into the future. At ENCON Equipment (http://www.enconequipment.com), your strength isn't just welcomed—it's celebrated.

Join us and help shape the future of the equipment industry!