What are the responsibilities and job description for the Senior IT Support (Indianapolis, IN) position at Encora?
Job Details
- Education and Experience:
- 5 years of Corporate IT Support
- Skills and Competencies:
- Linux
- Endpoint Management
- Networks
- PMI / Project Management
- Virtualization
- Mobile Devices
- Windows
- MacOs
- Security
- Knowledge:
- Backups
- System Recovery
- ITIL or similar standards
- Inventory Management
- Conflict resolution
- Human resource management
- Cloud Products and Services
- Communications
- Negotiation techniques
Lead the IT team at the office to which it belongs, monitoring the daily tasks of colleagues in this department and ensuring that this team performs its technical functions and carries out its processes under corporate standards.
Logistically and strategically support the Corporate Information Department.
Prepare the annual budget of the office to which it belongs and ensure its proper execution, as well as manage the necessary purchases.
To keep strict control of the use of the network and the proper configuration of Internet access, ensuring that the rules are complied with in the web access system and controlling the different authorizations given to the sites according to Corporate guidelines.
Train users in the technologies, software and engineering that are used so that they know the complete management of the operation of the headquarters to which they belong.
Support in the identification of Product Owners' needs and that they are in line with corporate objectives
Support in the identification, monitoring and compliance with the budgets established for the applications, appliances and others used in the Corporation.
Support in the identification and evaluation of new technologies/tools and implement them when required
