What are the responsibilities and job description for the Fulfillment & Inventory Control Representative position at Encore Access?
About Us:
Encore Access is a leader in providing access to live concerts, events, and theater productions. As we continue to grow, we’re committed to becoming a data-driven organization that empowers our teams with actionable insights and advanced analytics tools. We’re looking for a passionate Fulfillment & Inventory Control Representative to join our team and lead the deployment of analytical tools that drive decision-making and enhance user experiences.
Role Overview:
The Fulfillment & Inventory Control Representative is responsible for ensuring the accurate and efficient management of inventory processes and fulfillment operations. This role plays a critical part in cataloging inventory, overseeing order fulfillment, and managing vendor communications to ensure smooth business operations. The ideal candidate will have strong attention to detail, excellent problem-solving skills, and the ability to coordinate between various teams and external partners.
Base Salary: $35,468
Inventory Management:
- Accurately catalog newly acquired inventory into the inventory management system.
- Monitor and update inventory records to reflect changes such as cancellations, order modifications, and adjustments to delivery methods or due dates.
- Ensure timely and accurate communication regarding inventory status and availability.
Fulfillment Operations:
- Oversee the fulfillment of invoices, ensuring automation and manual processes function efficiently.
- Manage and support offshore teams to ensure prompt resolution of Level 2 fulfillment issues.
- Collaborate with automation business partners to confirm expected work completion.
- Monitor and address discrepancies in delivery methods, delays, or changes to order fulfillment.
- Update internal data points to provide accurate inventory and fulfillment details for marketing partners.
Vendor Communication & Issue Resolution:
- Manage inbound and outbound vendor communications at the Level 1 support level.
- Address and resolve uncovered questions or issues, escalating as necessary.
- Maintain strong relationships with vendors to ensure seamless inventory and fulfillment processes.
Qualifications & Skills:
- Bachelor's degree
- Strong organizational and data management skills.
- Ability to analyze data and identify discrepancies or issues.
- Excellent communication skills for vendor management and internal coordination.
- Ability to work independently and in collaboration with cross-functional teams.
- Sales customer service background preferred
- Training Hours: Monday, Tuesday, Thursday, Friday, Saturday 8am-4:30pm EST
- Normal Working Hours: Wednesday-Saturday 8:30am-5pm EST
What We Offer
- Competitive salary and benefits, including unlimited PTO, a 401(k) match, profit-sharing, and health insurance.
- A collaborative and innovative environment where your work has a direct impact on the success of the business.
- Opportunities for professional development and career growth.
- A work environment where the focus is on outcomes and results.
Salary : $35,468