Assistant Community General Manager

SUMMARY:

Provides high-level administrative support and leadership to Encore at Tradition, an

active adult 55 community within authority of state and federal regulations to include the Fair

Housing Act, American Disabilities Act, Fair Credit Reporting Act and other laws and regulations

governing multi-family housing, by performing the following duties personally or through

subordinates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Supports and assists in the overall operations and success of the community (financial, operational,

sales and marketing, culinary relationships, lifestyle engagement, maintenance and outside

relationships)

 Oversees, manages, creates, builds, coordinates, and evaluates the lifestyle engagement program.

Responsible for the creation and implementation of the community lifestyle programs.

 Serves as liaison and works closely with the local community, not for profit organizations, small

business owners, churches, healthcare community and local and state governments.

 Assists in the development of budgets for the property.

 Assists with operational performance and other related reports to monitor appropriate KPI’s

 In conjunction with the Senior Community General Manager processes monthly billing, invoices and

other related accounting and bookkeeping.

 Assists in the review and approval of invoices from vendors, contractors, and service providers and

submits for payment.

 Delivers professional and courteous communication to residents regarding community events and

other communication as necessary.

 Assists in building relationships and partnerships with the local community to include volunteer

programs, training programs, internships and other working relationships.

 Works in collaboration with all disciplinary team members to coordinate every aspect of the resident

experience.

 Addresses all issues and/or concerns of residents and ensures prompt resolutions for overall

satisfaction. visits residents to ensure their needs are met.

 Maintains high staff morale and fosters a supportive work environment.

 Monitors and communicates landscaping, property maintenance, capital improvement, and other

community needs on an on-going basis.

 Coordinates complete lease and move-in process for all new residents.

 Organizes and maintains file systems, scans invoices/documents for electronic storage and files

correspondence and other records.

 Serves as back up to Senior Community General Manager on all communities’ issues to include HRIS activities.

 Attends networking events and provides community tours to support community and brand

marketing.

 Develops, monitors, and participates in the Weekend coverage rotation.

 Maintains continued education requirements for all staff (including self).

 Conducts regular property inspections and takes appropriate actions to ensure the physical aspects

of the property, grounds, buildings, and amenities meet established standards for safety,

cleanliness, and general appearance and appeal.

 Performs other duties as assigned.

MANAGERIAL & BUDGETARY RESPONSIBILITIES:

 Assists in direct hiring, scheduling, and training of personnel and ensures managers are familiar

with and adhere to regulatory standards; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; addressing complaints, and resolving

problems.

 Budgetary responsibilities include reviewing financial and budget transactions, assisting with budget

development, and budgetary control.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

 Must be 21 years of age or older.

 High school diploma or GED; and minimum four (4) years’ experience working in a personal care,

health or aging related setting; and Minimum two (2) years’ experience in a leadership or

supervisory position; or Associates degree from an accredited college or university; and two (2)

years’ experience in a personal care health or aging related setting; including one (1) year in a

leadership or supervisory position; or Bachelor’s degree from an accredited college or university

plus one (1) year experience in a health or aging related setting ; or a state specific training for an

assisted living facility administrator where the curriculum addresses in detail the knowledge and

skills necessary to manage a nursing home of an assisted living facility.

 Must have approved Licenses and Certifications as required by state and local jurisdictions

 Must have a valid driver’s license.

 Flexibility to work evenings and weekends when necessary to meet the needs of our residents.

COMPETENCIES:

 Business Acumen – understands business implications of decisions; demonstrates knowledge of

market and competition; aligns work with strategic goals and profitability.

 Change Management – develops workable implementation plans; builds commitment and

overcomes resistance; prepares and supports those affected; monitors and evaluates results.

 Cost Consciousness – works within approved budget; develops and implements cost saving

measures; contributes to profits and revenue; conserves organizational resources.

 Delegation – delegates work assignments; matches the responsibility to the person; gives authority

to work independently; sets expectations and monitors delegated activities; provides recognition for

results.

 Ethics – works with integrity; upholds organizational values.

 Leadership – exhibits confidence in self and others; inspires and motivates others to perform well;

effectively influences actions and opinions of others; gives appropriate recognition.

 Strategic Thinking – develops strategies to achieve goals; understands organization’s strengths &

weaknesses; analyzes market and competition; adapts strategy to changes.

PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

 Required to stand and walk regularly, occasionally sit, lift and/or move up to 100 pounds.

 The noise level in the work environment is usually moderate.

 This position requires local travel and occasional out of town travel.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $50,000 - $55,000