What are the responsibilities and job description for the Domestic Marketing Specialist position at Encore Boston Harbor?
Company Description
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description
The Encore Boston Harbor Specialist - Domestic Marketing will be responsible for performing administrative and office support activities for multiple supervisors; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This role will involve a combination of data entry, email marketing support, and administrative tasks. The ideal candidate will have a strong grasp of Excel, excellent organizational skills, and a willingness to learn about email marketing strategy and deployment. Specific responsibilities include data entry, group and promotion loading, coupon creations, scheduling meetings, facilitating internal and external correspondence, note taking, and department record keeping.
JOB RESPONSIBILITIES:
Job Requirements:
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school degree or equivalent required. Bachelor’s Degree or equivalent experience preferred. A minimum of 2-3 years of progressively responsible administrative experience. Requires strong computer skills and strong working knowledge of Microsoft Office. Familiarity with databases and the management of same highly desirable.
Must possess outstanding organizational and , interpersonal skills, as well as excellent attention to detail. Proven experience with multitasking and able to effectively balance priority projects with day to day tasks.
Minimum 40 Words Per Minute Typing Skills Required.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher various reports and create and maintain reports upon request.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description
The Encore Boston Harbor Specialist - Domestic Marketing will be responsible for performing administrative and office support activities for multiple supervisors; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This role will involve a combination of data entry, email marketing support, and administrative tasks. The ideal candidate will have a strong grasp of Excel, excellent organizational skills, and a willingness to learn about email marketing strategy and deployment. Specific responsibilities include data entry, group and promotion loading, coupon creations, scheduling meetings, facilitating internal and external correspondence, note taking, and department record keeping.
JOB RESPONSIBILITIES:
- Follows all Encore Boston Harbor core values and property and department standards.
- Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
- Follows all applicable internal policies, federal and state laws, rules, regulations and controls.
- Input and maintain accurate data in Excel spreadsheets, ensuring data integrity and organization.
- Assist in gathering and organizing creative assets for email campaigns.
- Draft campaign briefs and memos to communicate campaign details and requirements effectively.
- Build and format email templates using designated tools and platforms.
- Collaborate with team members to write engaging and persuasive email content.
- Assist in the creation and management of promotions and coupons within data management software.
- Provide administrative support to the email marketing team as needed.
- Learn about email marketing strategy, reporting, and deployment processes.
- Collaborate with the team to contribute ideas for improving email marketing campaigns
- Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- Fields telephone calls using professional phone etiquette, receives and assists visitors, uses word processing, and creates spreadsheets and presentations
- Assists with all aspects of administrative management, human resources related matters, directory maintenance, logistics, equipment inventory and storage.
- Manages inventory of assets and supplies, monitors critical level of stocks, sources for suppliers and submits invoice(s).
- Coordinates between departments and operating units in resolving day-to-day administrative and operational problems.
- Schedules and coordinates meetings, interviews, events and other similar activities.
- Sends out and receiving mail and packages; document handling, sending faxes, and managing files.
- Prepares business correspondence using Microsoft Office Suite.
- Prepares meeting minutes, meeting notes and internal support materials.
- Works on special projects as assigned by executive management.
- Works with safety as a priority, and follows department and company safety standards.
- Maintains relevant knowledge of industry through continuing education and training.
- Performs any other job-related duties as assigned.
Job Requirements:
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school degree or equivalent required. Bachelor’s Degree or equivalent experience preferred. A minimum of 2-3 years of progressively responsible administrative experience. Requires strong computer skills and strong working knowledge of Microsoft Office. Familiarity with databases and the management of same highly desirable.
Must possess outstanding organizational and , interpersonal skills, as well as excellent attention to detail. Proven experience with multitasking and able to effectively balance priority projects with day to day tasks.
Minimum 40 Words Per Minute Typing Skills Required.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher various reports and create and maintain reports upon request.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
- Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
- Reliable, consistent, and punctual attendance is required.
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
