What are the responsibilities and job description for the Sales and Customer Service Support position at Encore Ceramics, Inc.?
Job Overview: We are looking for a dependable, detail-oriented and proactive Sales and Customer Service Support Specialist to join our team. This role is responsible for administrative tasks, assisting customers, supporting the sales team, processing sample orders, lead generation support and ensuring an excellent customer experience from start to finish. The ideal candidate will be customer-focused, organized, have a positive approach and comfortable working in a fast-paced environment.
Key Responsibilities:
· Respond to customer inquiries via phone and email
· Resolve issues related to orders, product information, shipping, and returns
· Maintain a positive and professional attitude while interacting with customers
· Ensure customer satisfaction through timely communication and problem-solving
· Support the sales team with administrative tasks and reporting
· Communicate order updates and delivery timelines to customers and internal teams
· Collaborate with production, shipping, and other departments to fulfill customer needs
· Assist with follow-up on open quotes and potential sales leads
· Outbound sales calls to existing customers
Qualifications:
· 1–3 years of experience in customer service or sales support.
· Strong organizational and time management skills.
· Excellent written and verbal communication abilities.
· Proficient in Microsoft Office (Word, Excel, Outlook).
· Familiarity with Mac environment is a plus.
· Familiarity with QuickBooks is a plus.
· Ability to multitask and prioritize tasks effectively.
· Excellent attention to detail and analytical skills.
Join our team as Sales & Customer Service Support where you can make a difference in our customers' experiences while developing your skills in a supportive environment. We look forward to receiving your application!
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- sales & customer service: 4 years (Required)
Ability to Commute:
- Grants Pass, OR 97526 (Required)
Work Location: In person
Salary : $18 - $22