Operations Manager

I. Job Summary

The Operations Manager is a pivotal role in ensuring the seamless day-to-day management of Encore Cleaning Systems. Reporting directly to the President/Owner, this individual will oversee all aspects of operations, business development, employee management, customer service, and quality control. The Operations Manager will serve as a key point of contact between Encore Cleaning leadership, clients, and staff, ensuring that operational goals are met and that high standards of service are consistently delivered. The role requires a proactive, highly organized individual, and capable of balancing multiple priorities in a fast-paced, dynamic environment.

II. Essential Job FunctionsOperational Management

• Oversee and manage daily operational activities, ensuring smooth and efficient service delivery to all clients.
• Develop and implement operational strategies, processes, and workflows to meet business objectives.
• Monitor and manage operational budgets, including labor costs, supplies, equipment, and other expenditures, ensuring alignment with budgetary constraints.
• Ensure all client schedules are met and that work is completed to the highest standard.
• Update and manage employee schedules and ensure adequate staffing levels for all contracts.
• Ensure compliance with client contracts and performance standards.
• Enforce company policies, procedures, and best practices to ensure operational excellence and continuous improvement.

Employee/HR Management

• Lead recruitment efforts to hire, train, and onboard field staff for various roles.
• Coach, mentor, and provide constructive feedback to staff to foster performance improvement and professional growth.
• Address and resolve employee concerns and issues as the primary point of contact for the team.
• Conduct performance reviews, provide coaching, and handle disciplinary actions in a fair and consistent manner.
• Oversee biweekly payroll processing for all employees, ensuring accuracy and compliance.
• Ensure timely and accurate employee timekeeping via Chronotek.
• Develop and manage lead schedules to optimize productivity and minimize operational disruptions.
• Monitor and track employee mileage to ensure efficiency and cost-effectiveness.

Customer Service & Support

• Serve as the key point of contact for clients, addressing concerns related to quality, service, or on-site incidents.
• Lead and maintain customer relationships, ensuring consistent satisfaction and long-term partnerships.
• Develop and track Key Performance Indicators (KPIs) to measure and report on service performance.
• Implement and oversee the company’s quality control programs, ensuring that all cleaning services meet or exceed client expectations.
• Regularly communicate with leadership to ensure that the direction of the business aligns with client needs and operational goals.

Financial/Administrative Management

• Invoice all clients on a monthly basis for services rendered, ensuring timely and accurate billing.
• Monitor and ensure appropriate ordering and inventory management of cleaning supplies and equipment.
• Oversee the delivery of supplies to client locations as needed, ensuring that all locations are properly stocked.
• Maintain detailed records of all financial transactions, client communications, and operational reports.

Inspection and Reporting

• Conduct routine facility inspections to ensure compliance with safety, quality, and cleanliness standards.
• Complete and submit inspection reports for key clients, such as Aurora facilities, documenting findings and actions taken.

III. Required Skills and Qualifications

• Experience: Minimum of 3-5 years in a managerial role within the commercial janitorial or facility services industry, with proven success in operations management, customer service, and employee supervision.
• Leadership: Strong leadership skills with the ability to motivate and manage teams effectively.
• Communication: Excellent interpersonal and communication skills, both written and verbal, with the ability to interact effectively with clients, staff, and senior leadership.
• Problem-Solving: Strong analytical skills, with the ability to troubleshoot issues and implement solutions quickly.
• Organization: Exceptional organizational and time-management skills, with the ability to juggle multiple priorities and tasks effectively.
• Attention to Detail: A keen eye for detail and a commitment to delivering quality results.
• Technical Proficiency: Proficient with timekeeping software (such as Chronotek), invoicing systems, and general office software (Word, Excel, etc.).

IV. Preferred Qualifications

• Education: Bachelor’s degree in Business Administration, Facilities Management, or a related field.
• Certifications: Relevant certifications in janitorial services or facilities management (e.g., ISSA Cleaning Industry Management Standard).
• Experience with budgeting and financial management is a plus.

V. Working Conditions

• This is a full-time, on-site office based out of the company’s Milwaukee WI, location.
• Mandatory travel to client sites for inspections, meetings, and supply deliveries is required.
• Must be available to work flexible hours, including evenings or weekends, as needed, to ensure operational needs are met.

VI. Additional Information

• Encore Cleaning Systems is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
• The Operations Manager will be a key member of the leadership team, helping drive company growth and operational excellence.

Job Type: Full-time

Pay: $47,840.00 - $52,000.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $47,840 - $52,000