What are the responsibilities and job description for the Volunteer Engagement Specialist position at Encore Community Services?
Job Responsibilities
- Recruit, interview/screen, mentor, evaluate, schedule, and oversee all volunteers. Provide leadership in developing the strategic direction and alignment of the day-to-day work;
- Partner with the Chief of Strategic Philanthropy to develop strategies to convert volunteers into ambassadors within their respective companies;
- In partnership with the Chief of Strategic Philanthropy plan and implement innovative strategies to attract and develop volunteers from corporations, the theatrical community, and local businesses;
- Move volunteer initiatives to be completely data-driven with attention to capturing data, setting benchmarks, and providing analysis on the success of the volunteer program;
- In cooperation with program staff, create and maintain a master volunteer opportunity calendar, place volunteers in assignments, and manage the schedules of volunteers;
- Create and deliver training to program teams to ensure proper management of volunteers once they are deployed to their program/task teams. Follow-up on all engagements;
- Create and develop stories about our volunteer program to share with donors and other stakeholders to deepen/expand our corporate program and build awareness;
- Oversee corporate partner account management to ensure that partner deadlines, goals, needs, and deliverables are met;
- Maintain volunteer and corporate partnership portfolios in an organized and confidential manner utilizing the development’s core database, with a focus on partner retention and expansion. Assist with tracking and attendance for monthly/quarterly reports and calendars;
- Develop results/feedback reports for all corporate/community partners following volunteer activities, events, and campaigns;
- Maintain a positive environment and foster a spirit of community for staff, volunteers, corporate partners, and Encore members;
- Attend conferences, external corporate volunteer events, and community meetings, as requested;
- Handle additional assignments as requested.
- At least 2-4 years of experience in development and/or volunteer management preferred;
- Bachelor’s degree in liberal arts, communications, business or related field preferred;
- Strong strategic thinking, problem solving and project management skills;
- Background in computer operations (Microsoft Office proficiency, Data management skills, etc.) and office support;
- Great organizational skills; and the ability to work well with others;
- Superior communication skills, including written, verbal, and public speaking;
- Detail-orientated, ability to think proactively and troubleshoot on the spot;
- Excellent time management abilities;
- Ability to prioritize and be solution-focused; and ability to multi-task;
- Ability to perform job responsibility with limited daily supervision;
- Knowledge of corporate volunteer programs a plus;
- The ability to listen and cultivate relationships is a must;
- Excellent Customer Service skills and a sense of compassion, understanding, and empathy for the aging older adult population.
Salary : $60,000 - $70,000
