What are the responsibilities and job description for the Encore Event Technologies LLP is hiring: Event Technician, Audio Visual (Part Ti position at Encore Event Technologies LLP?
Position Overview
A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel / client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem-solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for setup and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.
Job Qualifications
High School Diploma required. Associate’s degree is preferred.
1 year of customer service or hospitality experience is preferred.
1 year of audio-visual experience or equivalent in an educational environment is preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Must be able to lift 50 lbs.
Competencies
Hospitality
Ownership
Instills Trust
Safety Conscious
Action Oriented
Tech Savvy
Communicates Effectively
Physical Requirements
Sitting : 2-3 Hours
Standing : 4-5 Hours
Walking : 4-5 Hours
Stooping : 2-3 Hours
Crawling : 2-3 Hours
Kneeling : 2-3 Hours
Bending : 2-3 Hours
Reaching (above your head) : 2-3 Hours
Climbing : 0-1 Hours
Grasping : 4-5 Hours
Lifting Requirements
0 - 15 lbs : Continuously
16 - 50 lbs : Frequently
51 - 100 lbs : Occasionally
Over 100 lbs : Occasionally
Work Environment
Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.
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