Event Technical Supervisor, Audio Visual - Signia Atlanta by Hilton at GWCC
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Position Overview
The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
Equipment Operation
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and / or damage when in use.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Understands and fosters the hotel / client relationship.Training / Staff Development
Assists in training technicians on all floor activities and on hotel and Encore service expectations.Serves as a mentor for new hires.Models and reinforces a positive working environment centered around company values.Operations Management
Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.Ensures the equipment sheets are updated and properly completed.Works with team to establish coordinated communications for the management of events.Attends venue meetings as needed (example = banquet event orders or pre-event conferences).Equipment Maintenance
Performs preventative maintenance on equipment to keep it presentable and in good working condition.Leads the team in proper security, storage, transportation, and maintenance of equipment.Participates in physical inventory count processes as requested.Job Qualifications
Bachelor’s degree is preferred.3-5 years of customer service or hospitality experience is preferred.3-5 year of audio-visual experience is required.Internal applicants must meet / complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.External applicants must meet / validate and achieve / complete all training and certifications required for this position, within 60 days of start date.Knowledge of technical theory.Advanced problem-solving skills.Experience leading workflow and team members.A valid driver’s license is required for team members in positions that may operate Company vehicles.Additional DOT requirement may need to be met if applicable.Must be able to lift 50 lbs.Competencies
Deliver World Class ServiceHospitalityOwnershipDo The Right ThingManages AmbiguityDrive ResultsDirects WorkAchieves GoalsSee The Big PictureFinancial AcumenValue PeopleBuilds Effective TeamsPhysical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting : 2-3 HoursStanding : 4-5 HoursWalking : 4-5 HoursStooping : 2-3 HoursCrawling : 2-3 HoursKneeling : 2-3 HoursBending : 2-3 HoursReaching (above your head) : 2-3 HoursClimbing : 0-1 HoursGrasping : 4-5 HoursLifting Requirements
0 - 15 lbs : Continuously16 - 50 lbs : Frequently51 - 100 lbs : OccasionallyOver 100 lbs : OccasionallyCarrying Requirements
0 - 15 lbs : Continuously16 - 50 lbs : Frequently51 - 100 lbs : OccasionallyOver 100 lbs : NeverAuditory / Visual Requirements
Close Vision : ContinuouslyDistance Vision : ContinuouslyColor Vision : FrequentlyPeripheral Vision : OccasionallyDepth Perception : FrequentlyHearing : ContinuouslyPushing / Pulling Requirements
0 - 15 lbs : Continuously16 - 50 lbs : Frequently51 - 100 lbs : FrequentlyOver 100 lbs : OccasionallyThe above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Hourly Pay Range : $20.09 - $24.60
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Information Technology
Industries : Events Services#J-18808-Ljbffr
Salary : $20 - $25
