What are the responsibilities and job description for the Fire Alarm Technican position at Encore Fire Protection?
Overview
Looking for a career with a fast-paced, growing company and endless opportunities for advancement? You’ve come to the right place. Our continued growth has created an opportunity for a Fire Alarm Technician to join our Holyoke, MA team. We’re looking for someone who takes pride in their craft, pushes for excellence, and brings their A-game to every task—no matter how big or small.
At Encore Fire Protection, we’re redefining the fire protection industry with a customer-first approach to everything we do. As part of our mission to be the best fire protection company the industry has ever seen, we’ve joined forces with Fire Service Group (FSG) in Holyoke, Massachusetts. This partnership expands our footprint in the Massachusetts area and brings together top industry talent—all united by the same commitment to excellence.
What You’ll Do:
As a Fire Alarm Technician, you’ll be at the heart of ensuring safety and compliance for our customers. Your key responsibilities will include:
- Servicing, programming, testing, inspecting, and troubleshooting fire alarm systems, ranging from basic to complex. (Installation skills are a plus but not required.)
- Responding to emergency calls promptly, which may occasionally include nights, weekends, and on-call shifts.
- Coordinating with contractors, customers, building maintenance staff, and office personnel to complete daily tasks efficiently.
- Identifying code and non-compliance issues and offering accurate recommendations for system improvements.
- Committing to the successful troubleshooting and repair of assigned customer systems.
- Upholding high standards of work ethic and attention to detail.
What You Bring to the Table:
- A valid Massachusetts Electrical License.
- A high school diploma (industry experience is preferred but not required).
- A valid driver’s license with a clean driving record.
- Extensive knowledge of NFPA 72, NEC, fire alarm system theory, OSHA requirements, and industry standards for fire alarm systems installation.
- Familiarity with systems from manufacturers such as Gamewell-FCI, Siemens, Notifier, Edwards, Simplex, Honeywell, Fire-Lite, and more.
Why You’ll Love Working Here:
We’re invested in your success and offer a comprehensive benefits package that supports you now and into the future:
- Competitive hourly pay based on experience, plus a performance incentive plan.
- Fresh Encore swag—T-shirts, sweatshirts, beanies, Carhartt gear, and more to keep you looking and feeling great.
- Regular performance reviews, including real-time coaching from licensed mentors and in-office evaluations with your Project Manager or Divisional VP.
- Paid time off to recharge.
- A Fidelity 401(K) plan with employer matching.
- Medical, dental, and vision insurance through Blue Cross.
- A company-paid life insurance policy valued at $50,000.
- Monthly, quarterly, and annual training opportunities and company events.
- A chance to be part of the best fire protection team in New England.
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
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Salary : $50,000
