What are the responsibilities and job description for the Operations Specialist position at Encore Fire Protection?
Overview:
Encore is an industry leading, full service fire protection company servicing customers from Maine down to Maryland. Our continued growth and success has created the need for an Operations Specialist working out of our Parsippany, NJ office.
Someone that will excel in this role will have 2 -3 years of office experience and has an undeniable desire for growth. Operations Specialists have a very defined track for advancement that can lead to a financially rewarding career in Project Management, Operations Management, Analyst, or Sales. The timeline for advancement is based on the individual’s motivation to progress.
What you'll be doing:
As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:
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Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If the answer is yes, then there may be a position for you at Encore Fire Protection. At Encore, we believe that the key to success is our diverse and talented team of employees.
Encore is an industry leading, full service fire protection company servicing customers from Maine down to Maryland. Our continued growth and success has created the need for an Operations Specialist working out of our Parsippany, NJ office.
Someone that will excel in this role will have 2 -3 years of office experience and has an undeniable desire for growth. Operations Specialists have a very defined track for advancement that can lead to a financially rewarding career in Project Management, Operations Management, Analyst, or Sales. The timeline for advancement is based on the individual’s motivation to progress.
What you'll be doing:
- Assist with managing the service delivery schedule for a defined geographic region with up to 10 technicians
- Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
- Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
- Use and promote excellent customer service soft skills
- Manage and oversee the service delivery for specific product lines
- Review scope of work and service contracts to ensure accuracy
- Match billing with contract quotes and be able to notice even the smallest differences
- Investigate scope of work performed with billing discrepancies
- Communicate with customers on daily basis with invoice changes
- Maintain focus on executing end of month billing cycle
Benefits:
As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:
- Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
- Purpose and results driven work environment (work smarter not harder)
- We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
- Speaking of attire, we offer all employees Encore gear when they join the team
- Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed
- Access to leading edge web-based productivity tools
- Participation in Fidelity 401(K) that includes employer match
- Medical, Dental, and Vision benefits
- Company-paid life insurance policy of $50,000
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status
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Salary : $50,000
