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Encore Global is hiring: Event Audio Visual Technician - Vancouver in Vancouver

Encore Global
Vancouver, WA Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/15/2025

Position Overview

An Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel / client relationship.
  • Technical Ability

  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.
  • Systems Knowledge

  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for setup and strike. Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.
  • Job Qualifications

  • High School Diploma required. Associate’s degree is preferred.
  • Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
  • 1 year of customer service or hospitality experience is preferred.
  • 1 year of audio visual experience or equivalent in educational environment is preferred.
  • A valid driver’s license is required for team members that may operate Company vehicles.
  • Additional DOT requirement may need to be met if applicable.
  • Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Action Oriented
  • Tech Savvy
  • Ensures Accountability
  • Physical Requirements

    Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work Environment

    Hotel

    Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

    Warehouse

    Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand, and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

    The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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