What are the responsibilities and job description for the Encore Global is hiring: Event Operations Manager, Audio Visual - Loews Chicago position at Encore Global?
Position Overview
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.
Key Job Responsibilities
Operations Management
- Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
- Provides direct supervision of team members including scheduling and time keeping.
- Ensures that billing is reviewed and approved by clients, and advises the Director and / or Sales Manager of any potential challenges.
- Ensures that daily equipment sheets are updated and properly completed.
- Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
- Attends BEO, Pre-Cons, and pre-production meetings as needed.
- Delegates tasks as appropriate.
Customer Service
People Development & Training
Job Qualifications
Competencies
Work Environment
Hotel work environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Salary Pay Range : $51,762.00 - $63,409.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
J-18808-Ljbffr
Salary : $51,762 - $63,409
