What are the responsibilities and job description for the Event Technical Specialist (Audio, Video, & Lighting)-Production Team Dallas Job position at Encore Global?
Position Overview
The Technical Specialist is responsible for the technical setup and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Key Job Responsibilities
- Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolves problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and / or damage when in use.
- Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel / client relationship.
- Training / Staff Development
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Develops self as subject matter expert in discipline of specialty.
- Stays current with technology and industry trends.
- Event Supervision
- Performs advanced work (pre / during / post event) with operations team members.
- Supervises and directs other technicians during an event.
- Equipment Maintenance
- Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
Job Qualifications
Deliver World Class Service
Do The Right Thing
Drive Results
See The Big Picture
Value People
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting the provided URL.
Work Environment
Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
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