Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
Strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Understands and fosters the hotel / client relationship.Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.Handles equipment challenges and changes in a timely and professional manner.Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately.Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.Increases revenue by utilizing floor up-selling techniques.Works with clients to finalize invoices.Completes order entries in Navigator, as needed.Job Qualifications
High School Diploma required. Associate’s degree is preferred.Internal applicants must meet / complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.External applicants must meet / validate and achieve / complete all training and certifications required for this position, within one year.1 year of customer service or hospitality experience is preferred.1 year of audio-visual experience or equivalent in an educational environment is preferred.A valid driver’s license is required for team members that may operate Company vehicles.Additional DOT requirements may need to be met if applicable.Must be able to lift 50 lbs.Competencies
Deliver World Class ServiceDo The Right ThingDrive ResultsSee The Big PictureValue PeoplePhysical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting : 2-3 HoursStanding : 4-5 HoursWalking : 4-5 HoursStooping : 2-3 HoursCrawling : 2-3 HoursKneeling : 2-3 HoursBending : 2-3 HoursReaching (above your head) : 2-3 HoursClimbing : 0-1 HoursGrasping : 4-5 HoursLifting Requirements
0 - 15 lbs : Continuously16 - 50 lbs : Frequently51 - 100 lbs : OccasionallyOver 100 lbs : OccasionallyCarrying Requirements
0 - 15 lbs : Continuously16 - 50 lbs : Frequently51 - 100 lbs : OccasionallyOver 100 lbs : NeverAuditory / Visual Requirements
Close Vision : ContinuouslyDistance Vision : ContinuouslyColor Vision : FrequentlyPeripheral Vision : OccasionallyDepth Perception : FrequentlyHearing : ContinuouslyPushing / Pulling Requirements
0 - 15 lbs : Continuously16 - 50 lbs : Frequently51 - 100 lbs : FrequentlyOver 100 lbs : OccasionallyThe above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.
Work Environment
Hotel
Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes.
Warehouse
Work is performed at event venues as well as in a warehouse environment.
Hourly Pay Range : $15.09 - $18.49
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location.
Encore is committed to providing the best benefits options for our employees and families.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
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Salary : $15 - $18
