Event Technician, Audio Visual - Westin Detroit Metropolitan Airport Hotel Job a

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel / client relationship.

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up-selling techniques.

Works with clients to finalize invoices.

Completes order entries in Navigator, as needed.

Job Qualifications

Competencies

Work Environment

Hotel : Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Warehouse : Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Peripheral Vision

Carrying 51-100 lbs.

Pushing / Pulling Over 100 lbs.

Color Vision

Depth Perception

Lifting 16-50 lbs.

Carrying 16-50 lbs.

Pushing / Pulling 16-50 lbs. & 51-100 lbs.

Close Vision

Distance Vision

Hearing

Lifting 0-15 lbs.

Carrying 0-15 lbs.

Pushing / Pulling 0-15 lbs.

In terms of time allocation per day :

0-1 hours / day : Climbing

2-3 hours / day : Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)

4-5 hours / day : Standing, Walking, Grasping

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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