Concierge Front Desk - FT

Duties and Responsibilities:

Reception and Greeting:

• Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
• Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department.
• Take accurate messages as necessary.
• Provide general information about the assisted living community and its services to callers and visitors.
• Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.
• Operate and use appropriately the radio communications system.
• Accept /sign for overnight packages and call department to inform them of the delivery.
• Make PA announcements as required by administration.
• Wear proper and clean company uniform.

Schedule: Tuesday - Saturday 3pm-11pm

Sales Inquiry Handling:

• Receive incoming sales inquiries, whether by phone or in-person visits.
• Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.

Administrative Support:

• Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail.
• Ensure that the front desk area and lobby is tidy and presentable.
• Accept monthly Resident rent checks on behalf of the accounting office.
• Accept maintenance work orders.

Resident and Guest Support:

• Engage with prospective residents and their families to understand their needs and interests.
• Provide assistance to residents and their families with their inquiries, requests, and concerns.
• Offer guidance and information on community activities, events, and amenities.
• Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.
• Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation
• Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Emergency Response:

• Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.
• Knowledge of security/fire alarm systems and procedures.
• Monitor security and emergency call systems.
• Knowledge of appropriate response to emergency situations.
• Maintain home base at the front desk during an emergency.

Adherence to Policies and Regulations:

• Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.
• Stay updated with information related to the assisted living community's services.

QUALIFICATIONS:

• High school diploma or equivalent is typically required.
• Previous experience in concierge/reception, customer service, hospitality, or sales-related roles is preferred.
• Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service.
• Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents.
• Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents.
• Strong interpersonal skills to interact with residents, visitors, and staff in a friendly and professional manner.
• Ability to speak and hear in person and on the phone.
• Strong organizational and time management abilities to handle multiple tasks effectively.
• Proficient typing skills and in using computer systems, including word processing, email, and database software.
• The ability to use computers, phones, and other office equipment efficiently is essential.
• Compassionate and patient demeanor when dealing with prospective residents and their families.
• Ability to maintain a high level of confidentiality and discretion.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

• Working in a Luxury Senior Living Community- a 24 hours/day & 7 days/week operation.
• Answering phones and speaking on the phone
• Fast-Paced Environment: Assisted living community with a constant flow of residents, visitors, and team members, requiring the concierge to handle multiple tasks simultaneously.
• Interaction with Residents and Families: The concierge will have regular interaction with residents and their families, requiring a compassionate and patient demeanor.
• Prolonged Sitting: The job may involve extended periods of sitting at the front desk while answering phones.
• Prolonged Standing: The job may involve extended periods of standing at the front desk or while assisting residents and visitors.
• Walking: The concierge may need to move around the community to provide assistance or access various areas.
• Lifting and Carrying: While not typically a heavy-lifting role, the concierge may occasionally need to lift and carry light objects, such as packages or paperwork.
• Required to wear company issued uniform.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 37.5 per week

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Ability to Commute:

• Jericho, NY 11753 (Required)

Ability to Relocate:

• Jericho, NY 11753: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19