Experienced Property Manager

Join a growing organization where you have room to grow! Innovation, process focused, and providing great Resident experiences is what ENCORE Management is all about. New construction single family homes management is our niche and we are leading the charge in how we meet the needs of this growing market. Come grow with us!

The Sr. Resident Experience Management (SREM) is responsible for the cash management, Resident Experience, and Process Development & Improvement. This position provides leadership and daily management over a team responsible for Resident escalations, rent collections, communications and mailings related to delinquencies, eviction management, HOA escalations, and final billing information collection. As a member of the Leadership Team, the SREM will work collaboratively with other teams to accomplish growth.

Key Responsibilities include:

• Responsible for maintaining a high degree of customer service and competency level in all resident interactions; phone or email, formal written communication, or in person
• Performs all cash management functions for assigned homes
• Proactively work to ensure timely rent collections
• Ensures possession of assets takes place timely in the event of non-payment

Leadership

• Ability to inspire others to work toward a common goal by engaging and empowering staff
• Leads and supports team through times of change and solicits input from team to form and adjust strategic plans
• Provides regular feedback and coaching to direct reports in a manner that encourages the desired behavior
• Collaborates with cross-functional peers on best practices and takes on lead roles for special assignments as they arise
• Meets with direct reports on a regular basis and deals with issues and problems in a proactive manner
• Balances positive feedback and praise with appropriate corrective discussions, as needed

Cash Management and Rent Collections:

• Performs all cash management functions for assigned homes
• Ensures that resident collections processes are followed as it relates to Accepts resident payments made in person at physical office location, as available
• Proactively works to ensure timely rent collections
• Ensures possession of assets takes place timely, in the event of non-payment
• Reviews and closes service requests to validate charges are allocated appropriately

Residency and Service:

• Ensures that Posts various notices at homes, when needed
• Conducts occupancy checks, when needed
• Validates resident charge backs as it relates to service work orders in Appfolio and communicates with Service team to ensure work orders are completed to meet resident expectations.
• Confirms management of HOA violations and resident chargebacks, and collects violations info.
• Ensures move-out statements for all residents are completed at time of move-out within the state required time frames. Validates charges and ensures that security deposits in escrow accounts are balanced.

Financial Performance

• Maintains intimate awareness of market/industry conditions and trends
• Establishes environment that promotes teamwork and cohesion with team in order to drive P&L performance
• Enforces policies to enable assigned portfolio to function according to quality standards and operating objectives
• Assists DPM in driving optimal P&L performance of assigned portfolio: assist in establishing budgets, ensure adherence to budgets, and report on variances in deviations from approved budget
• Strives to meet goals and helps communicate goals to staff, and helps create contingency plans, as necessary to ensure budget is on target
• Works closely with DPM to ensure corporate initiatives are met
• Maintains <2% delinquency (specific metrics may be adjusted based on portfolio performance)
• Analyzes processes and procedures to ensure optimum efficiency levels
• Conducts periodic inspections and follow up calls to residents to ensure standards of home care are maintained and the Company’s customer care program is executed
• Ensures that all resident responsibilities are accounted for on resident ledgers and collections are made in a timely manner
• Manages an efficient resident eviction process

Innovation, Compliance, and Reporting:

• Ensures that the policies and procedures are followed
• Ensures compliance with guidelines and stipulations of the Property Management Agreement
• Assists in creation and circulation of weekly, monthly, quarterly and annual reporting
• Carries out other duties as assigned that are in the best interests of the company
• Ensures compliance and improvement on internal operational audits

Human Resource Management responsibilities include:

• Recruits, hires, and trains qualified, dynamic, high performance property management teams
• Provides supervision of staff, set goals and holds people accountable for results
• Coordinates activities to maximize the efficiency of all processes
• Develops team and is focused on succession plan within group
• Ensures that all training requirements are completed timely
• Ensures that employees all have goals and receive regular feedback on their performance
• Provides performance management of personnel including, reviews, corrective action, mentoring, training, development plans and performance improvement plans

Knowledge, Skills and Abilities: (Identifies the knowledge, skills and abilities for the role to achieve its goals.)

Skills:

• Demonstrate strong organizational skill in managing timely collections of rent, fees and billing information
• Ability to communicate clearly and consistently with residents regarding expectation of timely payment
• Demonstrate strong understanding of how to manage the eviction process through Salesforce to efficiently complete all actions required

Abilities:

• Ability to build and maintain positive relationships internally and externally
• Project confidence in interacting with residents and displays professional presence at all times
• Ability to handle conflict resolution in a professional manner
• Possesses strong organizational skills and is detail oriented
• Ability to thrive in a dynamic, fast-changing, growth environment
• Attention to detail with strong proven ability to follow up and collect on delinquent rent
• Interacts well in person and through technology with co-workers, team members
• Excellent oral and written communication skills
• Honest, ethical and able to maintain confidentiality in a business setting when necessary and required
• Ability to work a flexible schedule which may include evenings and weekends from time to time

Knowledge:

• Computer literacy, ability to comfortably navigate new technology and competency in MS Office a must
• Previous use of property management software is desired
• Real Estate License a plus or willing to obtain in 90 days.
• Knowledge of Landlord Tenant Act and city, county, state laws and ordinances.
• Must have a valid Driver’s License

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to obtain your Real Estate License within 3 months of hire?

Education:

• High school or equivalent (Preferred)

Experience:

• Property Management: 3 years (Required)

License/Certification:

• Driver's License (Required)
• GA Real Estate License (Preferred)

Ability to Relocate:

• Morrow, GA 30260: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $70,000