What are the responsibilities and job description for the Customer Support Representative - Telecom position at Encore Promotions?
Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the exciting world of telecommunications.
Responsibilities :
Serve as the primary point of contact for our customers, providing top-notch support for their telecommunications products and services.
Diagnose and resolve customer inquiries and technical issues through various channels
Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers.
Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.
