Regional Office Manager 8819

PRIMARY FUNCTION

The Regional Office Manager is a non-licensed worker who has completed an on-the-job training

program. The primary function of the Regional Office Manager is to help facilitate efficient

operations of the front offices in designated region, ensuring that each facility is following Encore’s

policies and procedures. Assist the Regional Vice President and Clinical Directors with supervision

of general office operations and personnel in each facility within their region.

RESPONSIBLE FOR

Identify and address problems in each facility to ensure accurate and efficient operation of the

facility. Periodically review clerical staff’s job performance in each location. Assist in opening and

set up of new facilities when necessary. Help facilitate training and coverage for clerical staff in the

clinics. Performs facility audits on a regular basis, oversees facilities AR and co-pay sheets.

Assists with EOM report generation.

SPECIAL DEMANDS

Accept responsibility and respect authority: Demonstrate good judgement and efficient decision

making skills. Able to work under pressure and able to accept constructive criticism. Hold in

confidence employee files and medical records of all patients. Able to work with individuals of all

ages and backgrounds. Must have ability to communicate effectively with supervisors and staff.

.

QUALIFICATIONS

Education: Must have completed the twelfth grade level of school. Business degree desired.

Experience: Previous experience in Medical Office Management. Demonstrate adequate

knowledge and understanding of computer operations and software applications.

SUPERVISION

Works under the direct supervision of the Director of Reimbursement.

WORK PERFORMED

Management: Review front office operations at each facility within region, to include training and

assistance to Clinical Director with supervision of staff. Assists Clinical Directors with yearly

evaluation of staff, interviews and employee dismissals if requested. Periodically holds regional

training meetings with Clinic Coordinators to improve training and facilitate improved operations.

Regular meetings with Clinical Directors to go over their facilities audit results and accounts

receivable reports. Report findings of all meeting, audits and problems to supervisor in written

form, report any unusual findings or difficulties with accounts to the Director of Reimbursement.

Policies and Procedures: Monitors all Business Office Policies and Procedures within each clinic

location to ensure proper adherence to all policies, current version of forms being utilized and Red

Manual is current. Report to Director of Reimbursement with needed areas of improvement and

suggest any policy changes. Performs audits to ensure compliance with Encore and Medicare

guidelines. Copies of audits are to be distributed to the Clinical Director and Regional Vice

President for that facility; as well as immediate supervisor.

Computer: Troubleshoot computer problems and find resolutions. Monitor computers for regular

maintenance and compliance to Encore’s computer policy regarding usage and downloading of

software. Ensure virus protection is working, being utilized and updated.

Personnel: When possible fill in and assist clinic staff as needed due to illness, vacation, or when

job load necessitates for any reason. Assist staff when needed and help them to facilitate efficient

running of their facility. Provide training and assist the Director with interviewing, hiring and

discipline of office staff when needed.

Daily Tasks: Ensure that all facilities within designated region are adhering to all of Encore’s

Business Policies and Procedures. Assist Clinical Director with troubleshooting various office

problems and facilitate solutions. Assist Regional Vice President with opening and acquiring of

new facilities, to include initial setup of front office and staff training. Supervises management of

daily operations at “home base” location. Work as a liaison between the CBO and Clinics.

Timely and accurate completion of clinic EOM reports. Monitor progress toward Focus Factor

goals, and addresses any problems within clinic preventing achievement of these goals. Provide

monthly summary of Focus Factor findings to Regional Vice President and Supervisor.

Other Duties: As assigned by the Director of Reimbursement.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road

Salary : $15