What are the responsibilities and job description for the Front Desk Associate position at Encore Solutions?
We are seeking a friendly and organized Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and visitors. You will be responsible for providing exceptional customer service, handling administrative tasks, and maintaining a clean and organized front desk area.
Key Responsibilities:
vmlzntBdE1
Key Responsibilities:
- Greet guests, patients, and tenants in a friendly and welcoming manner
- Manage front desk operations, including answering phones, responding to emails, and handling walk-in visitors
- Check-in and check-out guests, patients, and tenants in a timely and efficient manner
- Handle room assignments, key card distribution, and parking passes
- Process payments, handle cash transactions, and maintain accuracy with the point-of-sale system
- Maintain the cleanliness and organization of the front desk area, including supplies and amenities
- Respond to guest complaints and resolve issues in a professional and courteous manner
- Coordinate with other departments to ensure seamless service
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Previous experience in a customer-facing role, preferably in a hotel or hospitality setting
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic math skills and accuracy with handling cash transactions
- Proficiency in Microsoft Office Suite (Word, Excel); experience with property management systems is a plus
- Competitive salary and benefits package
- Opportunities for professional development and career advancement
- A dynamic and supportive work environment
- The chance to work with a diverse group of people and make a positive impact on our guests' experiences
vmlzntBdE1
