What are the responsibilities and job description for the Helpdesk Technician position at Encore Strategic?
Job Description
Job Description
Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area . We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team , we'd love to hear from you! This is an on-site opportunity located in Richmond, VA.
We'll provide :
Generous benefits package including health insurance, PTO, and retirement plan
On-site gym, sauna, and gaming room
Predictable set schedule to help promote work / life balance
Weekly team meetings and get togethers
A collaborative environment that fosters career development and formal learning opportunities
Salary of $55-$65k based on experience
What you'll do :
Provide top-tier support for 100 small to medium sized clients via email, phone, and on-site assistance
Maintain and troubleshoot client networks, including LAN / WAN, firewalls, access points, and switches
Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace
Manage and prioritize tickets, set client expectations, and deliver outstanding customer service
Accurately document client issues and solutions to enhance knowledge sharing and service efficiency
Skills You'll Need :
3 years of experience in a help desk or technical support role
Hands-on experience with SMB environments and ticketing systems
Strong working knowledge of TCP / IP protocols, PC troubleshooting, network security, and hardware
Experience with Active Directory, Exchange, and Hyper-V is a strong plus
Excellent communication skills, with the ability to assist both technical and non-technical users
A self-motivated, team-oriented mindset with a passion for problem-solving
A valid driver's license and reliable transportation for on-site client support
Ready to Apply?
Quick apply with your resume OR
Get a head start on the application process through our online portal here : https : / / www.ondemandassessment.com / link / index / JB -O9XT9AGDX?=1110981
Salary : $55,000 - $65,000
