What are the responsibilities and job description for the IT Systems Engineer position at Encore Strategic?
Take the next step in your IT career as an IT Systems Engineer with a supportive team, tons of room for career growth, competitive salary, and comprehensive benefits!
Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L2 IT Engineer to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.
Position Highlights:
Powered by JazzHR
n2aupLKDvU
Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L2 IT Engineer to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.
Position Highlights:
- $55,000 scalable based upon experience
- Retirement plan, PTO, health insurance benefits, and bonus plan
- Hybrid work schedule (up to 2 days remote) after training completed
- Friendly, people-focused management and technical mentors
- Support common business applications (O365) via email, phone, and on-site support for 100 SMB’s
- Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
- Troubleshoot a wide variety of on-premises, and cloud environments
- Oversee new and existing equipment, hardware, and software upgrades
- Provide guidance to junior members of the team
- Participate in implementing network security solutions.
- Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues
- Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
- Confidence and commitment to top-tier customer service in a fast-paced environment
- Ability to stay organized and follow tasks through to completion with accuracy
- Willingness and ability to learn new applications and skills
- 2 years of hands-on PC support experience
- Office 365 experience
- Proficient knowledge of different hardware platforms, cloud services, and line of business applications
- Quick apply with your resume
- Get a head start on the application process through our online portal here:
Powered by JazzHR
n2aupLKDvU
Salary : $55,000
