What are the responsibilities and job description for the Level 1 Support - Technology Concierge position at Encore Strategic?
Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking a Level 1 Helpdesk / Client Experience Concierge to serve as a primary point of contact for a diverse range of clients, assisting them with various technology applications. This hybrid position is based in Mansfield, MA.
We’ll Provide :
Robust benefits package including PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement
Salary range of $45,000-$55,000
Hybrid work split between client sites, in the office, and occasional remote work
Support / mentorship from supervisors and other team members
Opportunities for continued growth and learning
What You’ll Do :
Master the common technology applications used by our customers
Show customers areas where they can turn technology from an expense to a value and from a headache to a
solution
Resolve Level 1 technical support tickets
Travel to client sites as needed (an average of 2 times per week)
Perform daily phone and zoom calls
Create training videos
Create and maintain documentation
Skills You’ll Need :
Valid license and reliable transportation - Travel is throughout Central Massachusetts and Southern Rhode Island 2 times per week
Experience providing white glove end-user technical support
Proficient with Microsoft 365
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to pass a background check
Nice to Have :
Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains
Next Steps :
Quick apply with your resume here
Get a head start on our application and aptitude testing process here :
Salary : $45,000 - $55,000
