Level 2 Help Desk Technician

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin, specializing in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. We serve industries such as government agencies, municipalities, manufacturing firms, and highly regulated businesses with secure, transparent, and high-quality technical solutions. If you enjoy working with emerging technologies in a collaborative environment, we would love to hear from you! This is an on-site opportunity located in Kaukauna, WI.

• This job is being posted by PeopleSharp on behalf of Amplitel Technologies.
  
  

We’ll Provide

• Generous benefits package including health/dental/vision insurance, PTO, and Simple IRA
• Quarterly Incentive opportunities
• Additional perks including a gym membership and IT training reimbursement
• Predictable set schedule of 7:45am - 4:45pm to help promote work/life balance
• A collaborative environment that provides feedback on a regular basis
• Salary of $60k-$70k based on experience
  
  

What You’ll Do

• Work on the service desk to handle client calls including more complex user issues
• Mentor more junior service desk technicians
• Provide top-tier support for small to medium sized clients via email, phone, and on-site assistance
• Maintain and troubleshoot client networks, including LAN/WAN, firewalls, WAPs, switches and phone systems
• Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Microsoft Windows, M365 administration and Line of Business applications
• Manage and prioritize tickets using a Service Desk system, set client expectations, and deliver outstanding customer service
• Accurately document client issues and solutions to enhance knowledge sharing and service efficiency
  
  

Skills You’ll Need

• 3 years of experience on a service desk or in a technical support role (MSP experience preferred)
• Experience as an escalation point or team lead
• Hands-on experience with SMB technical environments
• Experience with MSP ticketing systems and Remote Management tools
• Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware
• Experience with Active Directory, VMware ESXi, and Hyper-V is a strong plus
• A self-motivated, team-oriented mindset with a passion for problem solving
• A valid driver's license for on-site client support
  
  

Ready to Apply?

• Quick apply with your resume OR
• Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-2JAYJI61X?u=1110981
  
  

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