IT Manager

Your Role
This isn’t your average IT role. As the IT Manager at Encore, you will take full ownership of all IT operations, proactively identifying and solving problems while driving innovation without waiting for direction. You’ll be a department of one at first, rolling up your sleeves to handle everything from troubleshooting daily issues to implementing long-term improvements.

Unlike larger organizations where IT roles are highly specialized, you’ll have the opportunity to build and oversee every aspect of our IT infrastructure—from equipment setup and network management to cybersecurity and IT strategy. This is not a ‘manage from a distance’ role—you will be in the thick of operations, making things happen.

While you won’t be managing a team initially, there is massive growth potential in this role. As Encore continues to expand, the right person will lay the groundwork for future IT growth and could be leading a team in a year or two. This role is for someone who thrives on taking full responsibility, enjoys solving challenges firsthand, and wants to play a key role in shaping Encore’s technological future.

Key Responsibilities

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  Be the go-to IT expert, personally handling everything from troubleshooting daily issues to implementing long-term improvements.

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  System Administration: Install, configure, and troubleshoot IT equipment, including laptops, monitors, and mobile devices.
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  Network Management: Maintain and secure network infrastructure, ensuring reliable connectivity across all locations.
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  IT Support: Act as the first and primary point of contact for technical issues, providing timely and effective solutions to keep operations running smoothly.
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  Cybersecurity: Develop and enforce IT policies and protocols to protect company data and systems from threats.
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  Infrastructure Development: Design and implement upgrades to enhance efficiency and scalability, aligning IT systems with business goals.
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  Innovation & Strategy: Proactively identify opportunities to streamline processes, introduce modern tools, and elevate the company’s technological efficiency.
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  Vendor Management: Oversee relationships with IT service providers, ensuring optimal pricing and performance.
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  Project Leadership: Lead IT initiatives, including system upgrades, disaster recovery planning, and potential cloud integrations.

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  Continuous Improvement: Stay ahead of technology trends, introducing innovative solutions to improve company performance.

Minimum Qualifications

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  Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience..

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  5 years of experience in IT management or similar roles, preferably in a multi-location organization.
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  Proficiency with Windows, macOS, Google Suite, and mobile operating systems.
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  Strong knowledge of networking, cybersecurity protocols, and IT support tools.
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  A self-starter mindset with a proven ability to take ownership and drive projects forward without micromanagement.

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  Excellent communication skills to effectively collaborate across all levels of the organization.

Nice to Have

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  Experience with Managed Service Providers (MSPs).

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  Familiarity with UniFi software for network management.
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  Certifications such as CompTIA Network , Security , or CISSP.
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  Experience implementing cloud-based systems.
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  NetSuite administration experience would be a huge, huge plus.
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  Any backend development experience would be beneficial.

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  Background in IT operations for transportation, logistics, or fleet management

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  Experience integrating IT systems with business management tools (e.g., ERP or fleet management software).

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision