Customer Service Representative - Northfield VH

Northfield Veterinary Hospital is a busy veterinary hospital in Northfield, OH. We’re a patient and client centered hospital dedicated to veterinary excellence, and we’re growing our talented team! We’re looking to add another Customer Service Representative who is passionate about providing exceptional customer service, to our clients, and would love for you to join us today!

Why choose Northfield Veterinary Hospital?

Compassion and dedication to pets and their people! Northfield Veterinary Hospital is a state-of-the-art, full service veterinary hospital, that treats canines, felines, and pocket pets. Our hospital is equipped with the most cutting-edge diagnostic, medical, and surgical equipment, so we can ensure to always provide our patients with the highest level of care. We are proud to have Fear Free Certified professionals on our team, and we proudly take a fear free approach to patient care. Our veterinary team understands the importance of the special bond each client shares with their pet, that’s why we are dedicated to making sure our patients and clients are as comfortable as possible from the moment they step through our doors.

Northfield Veterinary Hospital might be the right place for you if:

• You’re a compassionate Customer Service Representative, dedicated to providing each client with outstanding customer service in-person and over the phone.
• You’re organized, detail oriented, and have superior communication skills.
• You’re an expert multitasker, who is adept at prioritizing tasks, and works well in a high-volume atmosphere.
• You’re technologically proficient, and confident in your ability to manage patient charts.
• You want a supportive environment to learn and grow in your profession.
• You’re looking to be a part of a thriving hospital, with a wonderful team culture.

Not familiar with the area? Don’t worry!

• Northfield, Ohio, is a great city with a very welcoming community, right outside of Northfield in Macedonia, there are plenty of community events to partake in, restaurants to enjoy, as well as the picturesque Cleveland and Summit Metroparks, one of the last remaining drive-in movie theaters in Ohio, farmers markets, and much more! Northfield is an ideal place to call home, raise a family, and build a thriving career.

We value health, well-being, and professional growth:

• We’re offering $15.00 - $17.00 per hour, to commensurate with experience.
• We offer excellent total rewards benefits, inclusive of medical, dental, vision, and life insurance.
• Encore Vet Group will provide up to a 5% match on 401K plans.
• We happily provide a generous CE allowance, as well as time off to attend CE events.
• We contribute a uniform allowance to all full-time and part-time team members.
• We provide pet credits and discounts for personal pets of all part-time and full-time team members.
• Providing PTO, floating holidays, and parental leave to our team members is paramount.

If you think Northfield Veterinary Hospital might be the right fit for you, and you’re interested in exploring our partnership with Encore Vet Group, we’d love to hear from you, reach out to Alanna Cappello at alanna.cappello@encorevet.com to learn more!

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All are welcome at Encore Vet Group , and we're proud to be an equal opportunity employer.