What are the responsibilities and job description for the Retail Manager Dining Services position at Encore Village of Schaumburg?
Encore Village of Schaumburg -
Encore Village is currently hiring for a full time Retail Manager in our Dining Services Department to oversee daily operations of the retail and cafe areas, ensuring a high standard of service and efficiency.
Essential Responsibilities :
- Schedule and manage employee shifts to maintain appropriate staffing levels.
- Train, mentor, and supervise staff, ensuring adherence to company policies and customer service expectations.
- Conduct regular team meetings to provide updates, training, and feedback.
- Monitor and manage inventory levels, ensuring products and adequately stocked.
- Oversee ordering of supplies, merchandise, food and beverage items as needed.
- Maintain accurate inventory records and conduct routine stock counts.
- Coordinate with vendors to ensure timely deliveries and cost-effective purchasing.
- Greet and assist customers in a friendly and professional manner.
- Ensure high-quality service at all points of interaction.
- Handle customer concerns, feedback, and complaints in a timely and professional manner.
- Monitor sales trends and implement strategies to optimize revenue.
- Operate and troubleshoot the POS system to ensure smooth transactions.
- Maintain full knowledge of coffee, food, and beverage offerings, including seasonal specials and recipes.
- Ensure the proper preparation of coffee-based beverages according to quality standards.
- Oversee merchandising and product displays to enhance customer engagement.
- Maintain cleanliness and organization of the retail and cafe areas.
- Ensure compliance with food safety, sanitation, and health regulations.
- Report and address any maintenance or equipment issues promptly.
- Maintain accurate records of sales, expenses, and inventory.
- Assist in budgeting and financial planning for the retail and care areas.
- Ensure proper cash handling and adherence to financial protocols.
- Complete and submit the necessary reports and paperwork as required.
- Manage payroll, scheduling and disciplinary actions.
Education :
Experience and Skills :
This organization does not discriminate in hiring or employment on the basis of ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration, however its receipt does not imply employment for the applicant.
