Call Center Specialist (Outreach)

Call Center Specialist – Remote NV/AZ

www.niftyafterfifty.com

Encore Wellness is seeking a passionate Wellness Call Center Specialist driven by the aspiration to improve the lives of the senior adult population through fun and wellness.

With your lively and positive personality, you will educate potential members on all of the benefits they have available at zero out of pocket cost. Additionally, you will schedule them for a free one on one evaluation with a Wellness Coach. You will have direct positive impact on the lives of our members as you help them take the first step on their journey towards a better and healthy lifestyle.

• To be considered candidate must reside in Nevada or Arizona and be fluent in Spanish & English.

Essential Duties and Responsibilities:

• Perform high call volume to offer company services and schedule appointments.
• Able to handle customer inquiries and clearly explain services being offered.
• Enter new and update existing member information into system.
• Follow up member calls when necessary.
• Research required information using available resources.
• Complete call logs and produce call reports.
• Manage and resolve customer complaints.
• Knowledge of administrative and clerical procedures and systems.
• Demonstrate excellent customer service skills. Courteous, helpful, skillful care is to be demonstrated to all members and coworkers at all times.
• Adhere to all position applicable Encore Wellness policies. Ensure that all company policies are understood. It is the employee’s responsibility to act on all policy changes.
• Perform other duties upon request.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Education: High school diploma or GED
• Remote Work Experience preferred
• Experience: 1-2 years customer service/service center support preferred
• Bilingual (English/Spanish)
• While working from home, the Call Center Specialist must have a clean, organized and dedicated space for working. The Call Center Specialist must be able to dedicate their full time and attention to their work, during their scheduled working hours; the environment must be distraction free.

Technical Requirements:

• Company will provide a computer
• Employee must provide their own noise cancelling headset
• Internet Reimbursement of $10/month will be provided

Skills, Abilities, and Requirements:

• Excellent written and verbal communications skills
• Friendly voice
• Phone and active listening skills
• Customer service skills
• Ability to reason and carry out instructions

Physical Demands:

• Must be able to stand and/or sit for extended periods of time, as well as bend, stretch, reach, kneel, crouch, and stoop.
• Manual dexterity.
• Hearing and vision capabilities required.
• Ability to follow instructions verbally and in writing.

Working Environment:

• This is a remote position and performed in the employee’s home. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits:

• Three weeks paid time off the first two years; four weeks beginning third year
• Heath benefits offered the 1st of the month, following 60 days
• Company paid Basic Life and AD&D Insurance
• 401k (Traditional & Roth Options), following 90 Days
• Paid Holidays, including one for your Birthday!
• Competitive pay, depending on experience
• Monday - Friday workweek