Demo

Virtual Support Specialist

Encore Wellness
Las Vegas, NV Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 5/29/2025

Virtual Support Specialist

https://wellnesseverywhere.com/

COMPLETE FULL APPLICATION HERE: FULL APPLICATION

Encore Wellness is seeking a personable, tech savvy Virtual Support Specialist to join its dedicated virtual team! If you are looking for an opportunity to support a passionate team that provides the kind of care that will help change the lives of our members for the better, apply today!

The Virtual Support Specialist is a remote role that is responsible for supporting the Virtual Instructors during their live class presentations. This role is essential in ensuring a smooth virtual experience for our members but troubleshooting Zoom issues, collecting contact information for follow-ups (if not able to assist with tech issues), and conducting outreach to encourage engagement.

Schedule will be Monday Friday, 40 hours.

Major Duties and Responsibilities:

  • Provides real-time support to members experiencing Zoom access or technical issues during live virtual wellness classes.

  • Assists members in navigating Zoom settings such as audio, video and login troubleshooting.

  • Documents member contact information, in the instance that follow up assistance is needed.

  • Conducts outreach calls to members with active accounts, who have not yet joined a class, to encourage participation and offer assistance with access the Wellness Everywhere platform.

  • Maintains accurate records of member interactions, common issues, and resolutions.

  • Works closely with Virtual Programs Manager and Virtual Instructors to ensure a seamless member experience.

  • Stays up to date with Zoom updates and best practices for troubleshooting common issues.

  • Other duties as assigned.

Qualifications:

  • Tech Savvy with experience using Zoom and other virtual platforms

  • Comfortable assisting members with basic technical troubleshooting

  • Excellent communication skills with a lively and engaging personality

  • Highly organized and detail-oriented

  • Ability to multitask and remain patient and professional in a fast-paced virtual environment

  • Ability to work in the US without sponsorship

  • While working from home, the Virtual Support Specialist must have a clean, organized and dedicated space. This role requires the ability to dedicate full attention to work, during scheduled working hours, in a distraction free environment.

Benefits:

  • Three weeks PTO the first two years; four weeks beginning third year

  • Health benefits offered the 1st of the month, following 60 days

  • Company paid Basic Life and AD&D Insurance

  • 401k (Traditional & Roth Options), following 90 days

  • Paid Holidays, including one for your Birthday!

  • Competitive pay, depending on experience

  • Monday Friday schedule, no weekends

Background checks are part of our employment process.

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