What are the responsibilities and job description for the Infrastructure Specialist position at Encore Wire Careers?
Job Details
Job Location: Encore Wire McKinney - McKinney, TX
Position Type: Full Time
Education Level: 2 Year Degree
Salary Range: Undisclosed
Job Shift: Day
Infrastructure Specialist
Position Overview
Provides IT technical support for Servers, PC’s, hardware, software and peripheral equipment for all of the company’s end users.
Essential Job Functions
- Monitoring all installed systems and infrastructure
- Installing, configuring, testing and maintaining operating systems, application software and system management tools
- Maintains security, backup, and redundancy strategies
- Resolves incoming requests for technical assistance via help desk.
- Managing the security of computer systems and inter-application information transfers.
- Communicates with users and team to identify issues and explain solutions.
- Provisioning of IT equipment, ensuring proper functionality and connectivity.
- Ensure that systems in environment are appropriately configured, backed up, and tested according to industry best practice.
- Implementation of software patching cadence.
- Advanced knowledge of patch management and software distribution.
- Participates in problem management processes.
- Maintains technical proficiency in all applications utilized by company.
- Participating in asset management and control activities.
- Basic knowledge of network troubleshooting Ethernet and IP configuration.
- Managing the host environment to ensure proper tuning and sufficient capacity (including Web Servers, database servers, VMWare, Scale, vSAN, directories).
- Sharing knowledge across organizations and participating in projects
- Proficiency in Microsoft support tools, such as DNS, DHCP, and Group Policy.
- Microsoft Exchange Management.
- Microsoft Domain administration.
- Performs other related duties as required and assigned.
Requirements
- Associate's degree (A. A) or equivalent from two-year college or technical school; or 5 years support experience and/or training; or equivalent combination of education and experience
- Knowledgeable about network and security concepts, different server technologies, SAN technology, virtualization technologies, system/application tuning techniques and system performance optimization.
- Working knowledge of Active Directory Server and Exchange Server
- Experience troubleshooting Windows Server, Windows Desktop, and some Linux
- A problem solver; able to think on your own and develop quick, sound solutions to complex problems, excellent verbal and written communication skills.
- The capability to push an equipment cart of approximately 50 pounds
- Excellent verbal and written communication skills
Preferred
- Work experience with Virtual Desktop Infrastructure.
- Cloud experience in AWS, AZURE
- MCSE, CCNP, VCP Certifications
- Proven work experience as a systems support engineer or systems support technician.
- Deep Knowledge of scripting and automation tools such as PowerShell/Python
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
