What are the responsibilities and job description for the Desktop Support Specialist position at ENCS Networks?

Job Description:

Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support,
Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
Updating ticket on IT service management tool with proper work notes.
Provide Tier II support for system images, virtual environments, and Mac OS Management.
Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
IT Assets Management experience
Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
Remote support & troubleshooting of end user issues
Support IT infrastructure endpoints maintenance and upgrades
Provide technical support to end-users for desktop systems and applications
Troubleshoot hardware and software issues on desktop and laptop computers
Provide technical guidance and collaborate with Tier 3 to streamline services and support.
Serve as the escalation person for complex issues for the desktop support team
Document detailed notes in the ticketing system and provide accurate and timely customer updates.
Manage user accounts and permissions
Install, configure, and maintain desktop software and hardware
Assist in the setup and deployment of new computer equipment
Windows OS, MacBook support
Zscaler troubleshooting
Strong communication and troubleshooting skills