What are the responsibilities and job description for the Desktop Support Specialist position at ENCS Networks?
Job Description:
- Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support,
- Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
- Updating ticket on IT service management tool with proper work notes.
- Provide Tier II support for system images, virtual environments, and Mac OS Management.
- Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
- IT Assets Management experience
- Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
- Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
- Remote support & troubleshooting of end user issues
- Support IT infrastructure endpoints maintenance and upgrades
- Provide technical support to end-users for desktop systems and applications
- Troubleshoot hardware and software issues on desktop and laptop computers
- Provide technical guidance and collaborate with Tier 3 to streamline services and support.
- Serve as the escalation person for complex issues for the desktop support team
- Document detailed notes in the ticketing system and provide accurate and timely customer updates.
- Manage user accounts and permissions
- Install, configure, and maintain desktop software and hardware
- Assist in the setup and deployment of new computer equipment
- Windows OS, MacBook support
- Zscaler troubleshooting
- Strong communication and troubleshooting skills
Job Types: Full-time, Contract
Pay: Up to $4,500.00 per month
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Desktop support: 5 years (Required)
- IT Asset Management: 3 years (Required)
Location:
- Kansas City, MO 64129 (Required)
Work Location: In person
Salary : $4,500
