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IT Asset Manager

ENCS Networks
Overland Park, KS Full Time
POSTED ON 1/16/2025 CLOSED ON 3/4/2025

What are the responsibilities and job description for the IT Asset Manager position at ENCS Networks?

Job Description:

  • Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support,
  • Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
  • Updating ticket on IT service management tool with proper work notes.
  • Provide Tier II support for system images, virtual environments, and Mac OS Management.
  • Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
  • IT Assets Management experience
  • Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
  • Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
  • Remote support & troubleshooting of end user issues
  • Support IT infrastructure endpoints maintenance and upgrades
  • Provide technical support to end-users for desktop systems and applications
  • Troubleshoot hardware and software issues on desktop and laptop computers
  • Provide technical guidance and collaborate with Tier 3 to streamline services and support.
  • Serve as the escalation person for complex issues for the desktop support team
  • Document detailed notes in the ticketing system and provide accurate and timely customer updates.
  • Manage user accounts and permissions
  • Install, configure, and maintain desktop software and hardware
  • Assist in the setup and deployment of new computer equipment
  • Windows OS, MacBook support
  • Zscaler troubleshooting
  • Strong communication and troubleshooting skills

Job Types: Full-time, Contract

Pay: Up to $4,500.00 per month

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Desktop support: 5 years (Required)
  • IT Asset Management: 3 years (Required)

Location:

  • Overland Park, KS 66204 (Required)

Work Location: In person

Salary : $4,500

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