IT Asset Manager

Job Description:

• Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support,
• Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
• Updating ticket on IT service management tool with proper work notes.
• Provide Tier II support for system images, virtual environments, and Mac OS Management.
• Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
• IT Assets Management experience
• Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
• Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
• Remote support & troubleshooting of end user issues
• Support IT infrastructure endpoints maintenance and upgrades
• Provide technical support to end-users for desktop systems and applications
• Troubleshoot hardware and software issues on desktop and laptop computers
• Provide technical guidance and collaborate with Tier 3 to streamline services and support.
• Serve as the escalation person for complex issues for the desktop support team
• Document detailed notes in the ticketing system and provide accurate and timely customer updates.
• Manage user accounts and permissions
• Install, configure, and maintain desktop software and hardware
• Assist in the setup and deployment of new computer equipment
• Windows OS, MacBook support
• Zscaler troubleshooting
• Strong communication and troubleshooting skills

Job Types: Full-time, Contract

Pay: Up to $4,500.00 per month

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Desktop support: 5 years (Required)
• IT Asset Management: 3 years (Required)

Location:

• Overland Park, KS 66204 (Required)

Work Location: In person

Salary : $4,500