What are the responsibilities and job description for the Service Technician II position at End Solution Communications LLC?
End Solution Communications, LLC is a leading provider of comprehensive communication solutions, specializing in delivering high-quality services to businesses across various industries. With a focus on innovation and customer satisfaction, we strive to exceed our clients' expectations by offering tailored solutions to meet their unique communication needs.
The ideal candidate must demonstrate the ability to perform technical responsibilities with proficiency in all copper installations and gain a working knowledge of fiber installations. The Service Technician II will function as a lead member of a technical team and aid Supervision in the coordination of small groups of installers in the performance of daily workload including adherence to Company safety and quality standards.
Responsibilities:
- Copper and fiber optic cable installation including overhead cable supports (j-hooks, cable tray, ladder rack, etc.). Installation of sleeves and firestop as required.
- Routing and bundling (dressing) cables through modular furniture, cable trays, ladder rack, etc. Dropping or “fishing” walls with box eliminators. Surface mount raceway installation.
- Work area outlet installation including wall plates, modular furniture, floor boxes, etc. Organize cables, determine/install service loop and cable labeling.
- Buildout IT closets including mounting backboards, ladder rack, equipment racks/cabinets, patch panels, fiber optic enclosures, etc. Install proper grounding for equipment/ladder racks and patch panels as required.
- Understand and adhere to ESC and industry label standards.
- Understand the tools and processes behind copper cable testing. Be able to troubleshoot cables as required.
- Install low-voltage devices such as wireless AP’s, speakers, display mounting brackets, etc.
- Identify active voice or data circuits.
- Have general knowledge of fiber optic installation, termination, and testing.
- Must be able to read, interrupt and follow blueprints.
- Assist the Project Manager and or Lead Technician in the effective performance of a small crew and provide necessary onsite training.
- Gain a working knowledge of EndSolution Communication’s job-related documentation accurately and on time such as material transfers, work orders, change orders, tool transfers, quality assurance and others as required.
- Fully understands and completes all personal EndSolution Communication documentation accurately and on time, including all digital processes such as Clock Shark, ADP (payroll), PTO requests and expense/reimbursement reports.
- Adhere to and participate in all ESC, customer and industry quality and safety standards and regulations.
- Understand and explain importance of safety and professionalism to ESC and its customers.
- Other responsibilities as assigned.
- Must be able to travel throughout various cities throughout Arizona.
Requirements:
* Must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).
* Must promote the Company culture and mission to all employees, vendors, clients and business partners.
* Must be able to act as the Company liaison for interface with customer representative(s).
* Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
* Must be able to work at heights, off a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.
* Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.
* Must be able to travel within the branch territory and/or regional territory as needed.
* Must possess at least a High School diploma or GED equivalency.
* Must possess a minimum of two (2) years of experience in telecommunications or related technical field and demonstrate the ability to supervise others.
* Must possess and be proficient with the listed tools.
* Must have proven skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
* Must know the universal communications color codes.
* Must meet Company minimum driving standards.
Benefits:
- Competitive pay and benefits package.
- Opportunities for professional development and advancement.
- Collaborative and supportive work environment.
