Channel Manager

Come work at Endeavor Communication where there are always opportunities for growth! We are looking to hire an experienced National Channel Manager to help us grow in our territory west of the Mississippi. If you're hard-working and dedicated and like working in a fast-paced environment Endeavor Communications is an ideal place to get ahead. Apply today!

General Summary:

As a National Channel Manager specializing in Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), you will play a pivotal role in driving sales and channel partner relationships on a national scale to the western states. This role involves collaborating with a wide range of partners, developing strategic initiatives, and overseeing the distribution of UCaaS and CCaaS solutions to maximize market penetration and revenue growth.

Key Responsibilities:

Channel Partner Management:

• Identify, recruit, onboard, and maintain strong relationships with channel partners, including value-added resellers (VARs), system integrators, agents, and consultants.

• Provide training and enablement programs to ensure partners are knowledgeable about UCaaS and CCaaS offerings and can effectively market and sell them.

Sales Strategy Development:

• Develop and execute a comprehensive national sales strategy, including setting sales targets, forecasting revenue, and tracking performance.

• Collaborate with cross-functional teams to create tailored solutions and pricing models to meet partner and customer needs.

Market Analysis:

• Stay current with industry trends, competitive landscape, and emerging technologies in UCaaS and CCaaS to identify opportunities and threats.

• Conduct market research to understand customer preferences and develop strategies to gain a competitive edge.

Partner Support and Enablement:

• Work closely with partners to provide ongoing support, address concerns, and facilitate efficient sales processes.

• Offer guidance on sales techniques, marketing collateral, and lead generation strategies.

Revenue Growth:

• Drive revenue growth by identifying and capitalizing on upsell and cross-sell opportunities within existing partner relationships.

• Continuously monitor and analyze sales performance and take corrective actions as needed.

Contract Negotiation:

• Collaborate with legal and finance teams to negotiate and finalize contracts and agreements with partners, ensuring terms are favorable and compliant.

Reporting and Metrics:

• Maintain accurate records of sales activities, partner interactions, and revenue generation.

• Generate regular reports and present key performance metrics to senior management.

Compliance and Quality Assurance:

• Ensure partners adhere to compliance regulations and quality standards related to UCaaS and CCaaS services.

• Address any compliance issues promptly and effectively.

Customer Relationship Management:

• Build strong relationships with key customers and assist partners in delivering exceptional customer experiences.

Knowledge, Skills, and Abilities:

• Proven experience in channel sales management, preferably in the UCaaS and CCaaS industry.
• Strong understanding of UCaaS and CCaaS technologies and their value propositions.
• Exceptional communication, negotiation, and presentation skills.
• Ability to work independently, manage multiple projects, and meet deadlines.
• Analytical mindset with the ability to make data-driven decisions.
• Adept at building and nurturing relationships with partners and customers.
• Willingness to travel nationally as needed.

Education and Experience:

High school diploma or equivalent with 5 years related industry experience, college Bachelor’s degree in business, marketing or related field preferred.

Compensation:

$80,000 - $90,000 plus commissions

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!