What are the responsibilities and job description for the Case Manager ( New Braunfels) position at Endeavors?
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JOB PURPOSE: The Case Manager, under general direction of Program Manager, provides comprehensive case management to victims of domestic violence by utilizing a trauma-informed care, strengths-based approach in all aspects of therapeutic community living to provide quality of life and maintain the highest possible ability to function within the community.
ESSENTIAL JOB RESPONSIBILITIES:
* Develops effective, trusting relationships with program participants by utilizing a trauma informed care and strength-based approach. Models positive interactions, verbal guidance, and effective communication.
* Utilizes the Housing First Model to advocate for and facilitate participants access to community resources, housing resources, school programs, vocational opportunities or services, recreational activities, and/or relevant mental health services and benefits. Assists participants to develop natural resources and make contact with social support networks. Assists participants with benefits.
* Develops and maintains comprehensive outreach/working relationship with landlords, property management teams, and community partners on the participants' behalf to develop workable plans to obtain and/or maintain housing.
* Evaluates participants' individual needs. Completes timely service plans with participants including short- and long-term goals; provides follow-up and evaluation of goals. Coordinates and monitors services, including comprehensive tracking of participants' activities in relation to service plan.
* Documents weekly and emergency case notes; submits comprehensive resident files, completes reports as needed, and enters documentation into HMIS system. Prepares necessary incident reports.
* Identifies and provides emergency crisis services as necessary; makes immediate clinical assessments and responds accordingly to accepted crisis intervention methods and techniques; coordinates other services as appropriate.
* Maintains on-going communication with multi-disciplinary team across multiple programs to assist participants in obtaining and maintaining permanent housing, services to meet needs, and promote stability.
* Provides needed life skills training on a one-on-one or group basis or connection with partnerships. Assists residents in developing a budget and monitor payment of necessary bills. Assists with problem solving, social skills, parenting skills and behavior modification to meet participants' goals of maintaining housing.
* Participate in weekly case staffing with case managers.
* Maintain confidentiality in all areas of the service population and program operations.
* Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
ESSENTIAL QUALIFICATIONS:
EDUCATION: Required- 4-year bachelors or undergraduate degree from an accredited Program/university, preferably in one of the following areas: Social Work, Psychology, Criminal Justice, Sociology or related field of study. Preferred- Graduate degree from accredited program/university in a related field.
EXPERIENCE: 1 year related experience and/or training including experience working in Crisis intervention. Proficiency in Spanish/English (written and spoken language skills), required. Preferred experience in working in a social or public service environment with case management experience. Experience with mental health and/or victims of domestic violence population is a plus.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.
LICENSES: Driver's License with a clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
Family Endeavors, Inc. and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. Family Endeavors and Endeavors Unlimited also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Family Endeavors and Endeavors Unlimited is an 'Equal Opportunity/Affirmative Action Employer.
