What are the responsibilities and job description for the DCM Case Manager position at Endeavors?
**** Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position. ****
JOB PURPOSE:
The DCM Case Manager will provide disaster case management services to individuals and families impacted by disasters. The Case Manager is responsible for completing Needs Assessments, developing Service Plans and making appropriate community referrals for additional services. The Case Manager maintains appropriate contact with the client and ensure quality services are provided and that their Service Plan is completed timely.
ESSENTIAL JOB RESPONSIBILITIES:
- Conduct client outreach and complete eligibility and intake process for each client. Conduct home and community visits with the client to provide on-going support and assistance in applying for and obtaining community resources to meet disaster caused unmet needs.
- Develop Individual Recovery Plans recovery plan that includes client input. Conduct follow up visits to monitor and assess the effectiveness of services provided.
- Document comprehensive client background information, case history, updates and progress towards Individual Recovery Plan in both physical and digital files via online software. Prepare reports as requested by Case Management Supervisor or Program Manager.
- Assist clients in identifying and obtaining available benefits as well as social and community resources. Serve as liaison between family services, medical/psychological health professionals and other contacts to help individuals and families in post-disaster events.
- Meet regularly with Case Management Supervisor to staff case load. Provide on-going program evaluation and recommendations to the Case Management Supervisor and Program Manager for continuous growth and quality.
- Provide reports and status for all cases in their portfolio as needed by program demands.
- Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
- Other duties as assigned.
- Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor's degree in behavioral sciences, human services, or social services fields.
-OR-
High School diploma or GED is required with 3 years' experience in lieu of Bachelors degree.
EXPERIENCE: Bachelors degree: 2 years prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. Bilingual (English / Spanish) communication skills are also preferred.
-OR-
High School diploma/GED: Prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. Bilingual (English / Spanish) communication skills are also preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employers sole discretion.
LICENSES: Drivers License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates and have access daily to reliable transportation. Must pass criminal background checks.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
