What are the responsibilities and job description for the NAVIGATOR position at Endeavors?
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JOB PURPOSE:
The Navigator position is a combination of duties including Outreach and Case Management. The person occupying this position will work directly with Veterans that are chronically homeless and assist them in accessing community support systems, services, benefits, and permanent housing. The Navigator directly supports the homeless Veteran community and collaborates with multiple service providers meeting regularly to triage, staff, and house the most vulnerable unsheltered homeless Veterans. The Navigator will be the lead on assisting the Veteran population with a history of homelessness. The Navigator will be the first point of contact with the affected veterans and building trust and rapport will be crucial for the role.
The Navigator will have a caseload of approximately 20 Veterans and serve as the primary advocate for the Veteran for 1-2 years.
ESSENTIAL JOB RESPONSIBILITIES:
- Conduct outreach and networking activities in the community by visiting different areas such as stand-downs, encampments, bus stations, shelters, under bridges etc. Must be active in and network at monthly Veteran community groups. Provide presentations at various agencies and for community partners within the greater metropolitan and surrounding area as needed. Promote the success and reputation of the Navigator program as well as the Supportive Services for Veteran Families program.
- Conduct initial eligibility screening of Veterans seeking program assistance. Complete initial intake and Case Management documentation for eligible Veterans.
- Evaluate individual and family needs and include action plans to address goals. Complete service plan with Veteran including housing and other related needs.
- Coordinate and monitor services including comprehensive tracking of Veteran activities in relation to service plan and Housing Inspections. Assist Veterans with securing ID, personal documents, DD214, and other records needed to access services, benefits, housing, and employment.
- Maintain appropriate records on each client, including HMIS; record of services provided with date/time of each Document detailed case notes.
- Conduct home visits to follow up with the Veterans, and advocate. Transport Veterans to appointments as needed.
- Meet regularly with Program Director to staff case load. Provide on-going program evaluation and recommendations to program Director for continuous growth and quality. Prepare reports as requested by Program Director.
- Other duties as assigned.
- Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor's Degree in Social Work, Sociology, Psychology or related field.
EXPERIENCE: 1 years case management experience; 3 years preferred. Experience working with the homeless veteran population with outreach efforts targeting the most vulnerable, unsheltered homeless Veteran households preferred. Knowledge of VA Programs, facilities, and community preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.
LICENSES: LMSW, LBSW, LMFT preferred. Driver's License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
Family Endeavors, Inc. and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. Family Endeavors and Endeavors Unlimited also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Family Endeavors and Endeavors Unlimited is an 'Equal Opportunity/Affirmative Action Employer.
