What are the responsibilities and job description for the OUTREACH & INTAKE SPECIALIST position at ENDEAVORS?
Job Details
Description
JOB PURPOSE:
Ensure delivery of services to aide in the prevention of homelessness by promoting and developing awareness of the program and conducting initial eligibility pre-screening for Housing Programs and Behavioral Health.
Qualifications
- Develop effective, trusting relationships with program participants by utilizing trauma informed care and strength base approach. Model positive interactions, verbal guidance, and effective communication.
- Conduct initial eligibility screening for individuals seeking program assistance. Build database of community resources. Utilizing the Housing First Model advocate for eligible participants, provide general information and community referrals for those not meeting program eligibility requirements. Complete Intake for eligible participants by evaluating individual and/or family needs. Assist in creating and completing a service plan as needed and set-up initial client file for clients being assigned to a Case Manager.
- Develop and maintain comprehensive outreach/working relationship with landlords, property management teams, and community partners on the participants’ behalf to develop workable plans to obtain and/or maintain housing.
- Conduct outreach and networking activities in the community. Provide presentations at various community groups/events. Be active in and network in monthly community meetings. Promote the success and reputation of the Supportive Services for Housing Programs.
- Document weekly or daily case notes; submit comprehensive participant files, complete reports as needed; and enter documentation into HMIS system. Prepare necessary incident reports.
- Maintain on-going communication with multi-disciplinary team across multiple programs to assist participants in obtaining and maintaining permanent housing, services to meet needs, and promote stability.
- Other duties as required.
- Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
ESSENTIAL QUALIFICATIONS:
EDUCATION: High School or GED.
EXPERIENCE: 1 years of experience is a social service agency, 1 years in a customer service focused environment. Experience with mental health and/or a homeless population is a plus.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
LICENSES: Driver’s License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
