What are the responsibilities and job description for the Patient Care Representative position at Endicott College?

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport / Rockport line. Come and explore Endicott's seaside locale where employees are an important part of the bustling campus community!

Please apply today if this opportunity looks like the right fit for you.

Join Endicott College's Wellness Center as a Patient Care Representative, where you'll play a vital role in creating a welcoming and supportive environment for our community. In this dynamic position, you'll be at the heart of our mission to promote health and well-being, connecting students, faculty, and staff with the care and resources they need to thrive. This is an excellent opportunity for individuals who enjoy providing exceptional customer service, thrive in fast-paced environments, and are passionate about helping others. As a valued team member, you'll gain experience in healthcare administration, build meaningful relationships, and contribute to the overall success of a vibrant campus community.

Endicott College offers a vibrant community where your work makes a meaningful impact. Nestled on a stunning seaside campus in Beverly, Massachusetts, Endicott combines academic excellence with a strong commitment to employee well-being and professional growth. At Endicott, you'll find a supportive and inclusive work environment that values innovation, teamwork, and respect. The college provides ample opportunities for professional development through training programs, workshops, and career advancement initiatives. Employees enjoy wellness programs, comprehensive health plans, and a work-life balance that prioritizes their personal and professional needs. With its inspiring coastal location featuring scenic views, walking trails, and access to outdoor activities, Endicott's campus is a great place to work. By joining the Endicott community, you'll contribute to a mission of fostering student success and community engagement while thriving in a dynamic and rewarding environment.

Exceptional Patient Service : 30%

Professionally greet and assist patients, families, and visitors in person, via email and / or by phone.
Deliver excellent customer service by addressing inquiries and resolving issues promptly.
Support patients in accessing and using the Patient Portal, encouraging self-service capabilities.

Efficient Administrative Support : 20 %

Check patients in and confirm or update demographic and insurance information.

Conduct insurance eligibility checks, collect co-payments, and ensure all required forms are signed before appointments.

Process patient requests such as referrals, forms, and prescription refills, escalating to clinical staff when necessary.

Accurate Scheduling and Records Management : 10%

Schedule appointments, follow-ups, specialist visits, and diagnostic testing in alignment with office protocols using the EMR system.

Monitor and address late arrivals or no-shows in accordance with policy, ensuring timely communication with patients and clinical staff.

Maintain accurate and up-to-date patient medical records, tracking quality measures and relevant alerts.

Compliance and Confidentiality : 20%

Uphold HIPAA regulations and ensure the privacy and security of patient information.

Adhere to all policies, procedures, and guidelines established by the Wellness Center.

Team Collaboration and Contribution : 20%

Work effectively with colleagues to create a supportive, patient-focused environment.

Adapt to new processes and technologies to enhance patient care and administrative efficiency.

Contribute to special projects or other duties as assigned by managers or leads.

Knowledge / Skills / Abilities

Minimum Requirements :

High school diploma or equivalent required.

At least 1 year of experience in customer service or a related administrative position; healthcare experience preferred.

Key Competencies and Skills :

Interpersonal and Professional Skills :

Strong interpersonal, time management, and organizational skills.

Outstanding customer service abilities, with a positive attitude and professional appearance.

Healthcare Knowledge :

Familiarity with medical terminology, procedures, diagnoses, and health insurance processes.

Problem Solving and Adaptability :

Proven ability to solve problems efficiently and effectively.

Adaptable, flexible, and reliable, even in dynamic situations.

Task Management :

Skilled at multitasking in a fast-paced office environment.

Comfortable working independently or collaboratively within a team.

Communication and Technical Skills :

Excellent verbal and written communication skills.

Proficiency in computer systems and relevant software applications, including electronic medical records (EMR) and Microsoft Office Suite.

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