What are the responsibilities and job description for the Hospitality Event Coordinator position at ENDLESS HORIZONS?
Endless Horizons is seeking a warm, courteous, and customer service driven professional to work as an Event Coordinator with the Hospitality Team in Harrisonburg, VA!
This is a Full Time role, schedules will vary based on reservation schedules. Weekend, Evening, and Holiday availability is required.
JOB SUMMARY : Under the Direction of the Customer Service Manager, the Event Coordinator will be expected to perform a wide range of duties including but not limited to : event hosting, dining services, groups and event support (set up and break-down), and various projects contributing to the successful operation of multiple Endless Horizons’ properties. This position will primarily act as the Event Coordinator for Mountain Valley Meeting and Retreat Center, but may be assigned to other Horizons locations as needed. Work schedules will vary depending on business volume, weather, and time of year. Nights, weekends, and some holiday work is required.
JOB DUTIES :
- Serve as the main point of contact for reservations once on-site at Endless Horizons location.
- See that the details provided in the Event Summary are carried out as directed.
- Maintain a presence at group arrivals and meal times to welcome and tends to guest needs while on location.
- Monitor host phone, answering consistently to aid guests during reservations and Airbnb stays.
- Participate in event set-up and breakdown at all Endless Horizons locations as assigned.
- Oversee and actively participate in dining room set up and breakdown for each event, serving breakfast, lunch, and dinner.
- Support with inventory management as related to items kept on-site for service.
- Act as client liaison to communicate needs to housekeeping, food and beverage, and facilities management while the client is on-site, keeping Customer Service Manager apprised of requests.
- Ensure that all equipment such as, linens, skirting, tables and chairs, food service equipment, small wares etc. are cleaned, organized, and stored properly.
- Oversee and actively participate in management approved front of house decorating for special events and holiday functions and ensure all decorations are properly packed away and sealed to avoid damage.
- Effectively communicate with housekeeping and maintenance departments to ensure rooms are clean and maintained prior to guest arrival.
- Model appropriate behavior with guests at all Horizons venues at all times, including wearing appropriate attire and honoring professional boundaries in the interactions with guests.
- Completes housekeeping tasks assigned in the common areas of the house to include hallways, stairwells, shared group spaces, and general use bathrooms; particularly during a group stay to ensure facility is kept tidy and presentable.
- Completion of off season projects that include minor maintenance, detail cleaning, and landscaping Mountain Valley as assigned.
- Other duties as required
QUALIFICATIONS;
PI260058062
