What are the responsibilities and job description for the Site Operations Manager position at ENDLESS HORIZONS?
Job Description
Job Description
Job Summary : Site Operations Manager provides operational oversight and coordination and works closely with Program Directors to support the various Hemlock Overlook programs throughout the year including Camp Horizons and programs run by the Outdoor Learning Center.
Duties :
- Working with various department heads, manage the overall operation of the Hemlock facility including but not limited to coordinating facility and grounds maintenance schedule, program needs including equipment and vehicle use, and food service offerings.
- Maintain awareness of critical numbers such as revenue, expenses and guest count and work with appropriate teams as needed to address deficiencies
- Conduct site tours as needed or requested
- Regularly examine, develop and improve facilities within the context of the use agreement
- Regularly view guest / programming calendar to make certain that facilities, grounds, operational needs and programming events are prepared and staffed so that guests are provided with excellent service
- Support Program Directors to onboard, train, and coach Hemlock staff
- Coordinate relevant technical and soft skills training with both in house and 3rd party vendors and consultants
- In cooperation with Directors (Outdoor Learning Center and Camp Operations) coordinate safety training and instruction in proper use of equipment and program procedures and collect all training documentation
- In conjunction with Shared Services and others, develop, manage, and maintain the annual budget as well as revenue goals, site planning, and staffing recruitment and development
- Work in conjunction with facilities and maintenance personnel to ensure that facilities and vehicles meet camper expectations, functionality, and safety and personally complete needed updates and repairs when they fall within the ability and capability of the Site Operations Manager
- Act as the onsite point of contact and coordinate with Horizons compliance team during on-site ACA visits
- Identify problems and trends and suggest resolutions to Director of Outdoor Operations
- Report client feedback to Director of Outdoor Operations and Customer Service team and identify, research, and resolve customer issues
- Adhere to Horizons incident / accident procedures and safety and risk management guidelines ensuring the safety of guests, campers and employees
- Attend weekly staff and senior leadership meetings as required
- Coordinate staff and program schedules to ensure adequate staffing and desired program outcomes
- Schedule, coordinate and document regular inspections of all ropes’ courses and gear
- Maintain a positive attitude and open communication with programming, facilities and outdoor operations staff and co-workers
Qualifications :
