Front Desk Office Manager

Job Summary:

Office manager will be responsible for implementation of comprehensive programs to ensure delivery and management of efficient and financially responsible delivery of quality health care in the physician office setting.

Description of Job Responsibilities:

1. Ensures compliance with organizational policies and procedures.

2. Responsible for hiring, training, developing, and evaluating employee performance.

3. Provides supervision and direction for all practice staff. Responsible for planning, assigning, and directing work flow. Serves as a resource for decision making and problem solving, and as a liaison between physicians, management, and other departments.

4. Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice. Responsible for patient scheduling and throughput, physician and staff productivity and maintenance of adequate staffing, equipment, and supplies.

5. Responsible for compliance with billing and accounting procedures, revenue cycle and financial audit requirements.

6. Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues. Participates on teams to achieve desired results.

7. Responsible for resolution of facility management, equipment, and safety issues.

8. Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Coordinates ongoing unit based performance improvement activities.

9. Demonstrates good customer service skills when interacting with patients, families, and visitors. Demonstrates leadership in communication and team work.

Education Requirements:

· Bachelor's Degree or equivalent combination of education and experience.

Licensure/Certification Requirements:

· None required.

Professional Experience Requirements:

· Two to four years experience in a healthcare setting, preferably in an physician office or outpatient setting or combination of education/experience. Supervisory experience required.

Knowledge, Skills, and Abilities Requirements:

· Language Skills: Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, employees, and the general public.

· Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

· Computer Skills: Ability to utilize practice management and EHR systems, Word, Excel, Power Point, and Outlook. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Healthcare management: 2 years (Preferred)
• Microsoft Office: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Kissimmee, FL 34741: Relocate before starting work (Required)

Work Location: In person