Operations Support, Technical Writer and Investigator

Why Endo?

We want the best and brightest people at Endo to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.

At Endo, we are building a diverse, equitable and inclusive workplace, and we are looking for talented individuals to join our team.

Job Description Summary

The Operations Support Technical Writer, with support of Site Leadership, sponsors a quality and compliance focused culture, embracing RFT (Right the First Time) and CI (Continuous Improvement) expectations. The Operation Support Technical Writer is expected to be knowledgeable in multiple operational areas : material handling, dispensing, compounding, filling, inspection, and packaging operations with a high degree of knowledge and experience in Quality Management Systems such as change management, deviation investigation, and CAPA. The Operations Support Technical Writer will be liaison between departments to drive timely resolution, expected to result in an improved compliance focused culture and manufacturing waste stream reduction. Role relies heavily on technical writing and investigative skills with potential to build into operational project execution in progressive roles.

Job Description

Scope of Authority

Rochester, MI manufacturing plant - Cross Departmental.

Key Accountabilities

Quality / Operations

• Leads and / or participates in investigations; writes supporting reports / protocols and minor / major level investigations utilizing root cause analysis tools.
• Emphasis on corrective resolution and preventive measures. Professionally supports cross departmental teams ranging from operators to management level professionals.
• Executes operational changes / projects, thru change control management; utilizes the Change Management system to plan pre / post implementation action items.

Quality / Compliance

Leadership

Qualifications

Education

Experience

Knowledge

Skills & Abilities

Professionalism

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility / accountability for own actions; Follows through on commitments.

Resilience

Deals effectively with pressure, remains optimistic and persistent even under adversity. Recovers quickly from set backs.

Project Management

Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities

Change Management

Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results

Quality Management

Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

Innovation

Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention

Planning / Organizing

Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Interpersonal Skills

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Teamwork

Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Requirements

Disclaimer : The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Commitment to Diversity, Equity, and Inclusion :

At Endo, our diversity unites and empowers us as One Team, and we are committed to cultivating, and valuing, each person’s unique perspective. We actively promote a culture of inclusion that draws strength from our broad spectrums of diversity, including race, ethnicity, religion, gender identity or expression, national origin, color, sexual orientation, disability status, age, and all our other unique characteristics, qualifications, demonstrated skills, achievements, and contributions, backgrounds, experiences, cultures, styles, and talents.

EEO Statement :

At Endo, we firmly believe in the principles of equal employment opportunity and strive to create an atmosphere where all employees, regardless of their race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability (including pregnancy), age, or military or veteran status, feel valued, respected, and empowered. Our commitment to EEO extends to every aspect of employment, including recruitment, hiring, training, promotions, compensation, benefits, transfers, terminations, and all other employment practices. We are dedicated to ensuring that all employment decisions are based on qualifications, skills, and merit.