Medical Call Center Associate

Endocrine Specialists, PC is currently seeking a Call Center Associate who will be a friendly and helpful first contact for patients, pharmacies, and anyone else who may call our office. A successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping patient needs at the core of every decision and behavior.

Key Responsibilities:

• Efficiently manage a high volume of inbound calls, ensuring timely responses.
• Appropriately triage incoming calls, effectively addressing caller needs and escalating issues as necessary.
• Assess patient requirements, clarify information, investigate issues, and provide viable solutions or alternatives.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Facilitate medication distribution.
• Coordinate and schedule patient appointments.
• Respond to messages and address voicemails promptly.
• Order laboratory tests as needed.
• Transfer calls to the appropriate personnel as required

Skills

• Strong customer service background
• Strong phone and verbal communication skills along with active listening
• Familiarity of basic computing and internet navigation
• Ability to work in a fast-paced environment
• Ability to multi-task, set priorities, manage time effectively, and stay organized
• High school diploma

Benefits

• PTO accrual begins after 90 days of employment
• Health, vision, dental, short-term disability, long-term disability, and life insurance available
• 401K with matching
• NO WEEKENDS, NO EVENINGS, NO HOLIDAYS

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $16 - $18